2022 HomeSmart CSW
HomeSmart CSW Knowledge Quiz
Test your knowledge of HomeSmart's CSW plans and policies with our engaging quiz! Whether you're a seasoned customer or new to our services, this quiz is designed to help you understand the offerings and benefits HomeSmart provides.
- 10 challenging questions
- Multiple-choice format
- Learn about our services and coverage
Which of HomeSmart's plans do not require a 30-day wait?
Preventive Maintenance
Surge Protection
Replacement Assisatnce
Interior Gas line AND Interior Electrical
How much would a customer receive or a replacement claim on their Range/Oven?
450
500
550
400
True or False: Our Surge Protection plan would reimburse a customer if one of their electric appliances were affected by the surge.
True
False
Which of the below components of a Furnace would HomeSmart NOT cover for repair?
Capacitor
Gas Control Valve
Gas Shut off Valve
Metal Vent (Connector to Chimney)
What is the cost of our Replacement Assistance plan for the premium repair plan?
$13.95
$12.95
$16.95
$18.95
What is the HomeSmart abbreviation for Gas FIreplace?
GFP
GFPL
GFL
GFPL
If a customer needs a repair done on their CD venting, which of our plans would they need to have?
Repair Plan
Plumbing
Sewer
Interior Gas
True or False: A MN customer can only accept a 90-dayer if they have not been covered for the full 30-day period, but a CO customer can either accept the 90-dayer or COD
True
False
To ask for a credit on a customer's cancelled or soon-to-cancel contract you must email:
Virginia Medina and PJ LARA
HomeSmartSales@XcelEnergy.onmicrosoft.com
DlHomeSmartCredits@XcelEnergy.com
None of the above. You can enter those credits in Salesforce
In what stage of the Replacement Assistance process can a customer expect their check in 8 weeks?
As soon as the Tech leaves from the repair appointment
Once the Tech submits the RA claim
When we Approve the RA claim
After we receive all the purchase and Appliance info/receipts from the customer
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