Huddle Topics Quiz

For the LAS Westjet program, how do clients pre-select their seats?

Call Sunwing to book seats in TTS at any time

Through the My Booking Portal 28 days before departure

They auto assign their seats and can’t change

Call Westjet directly within 30 days of departure

How do clients access their Edocs for the LAS Westjet program?

Through My booking Portal

Call Westjet directly within 30 days of departure

Call Sunwing for a mailed copy

What is the Baggage Allowance and cost for the LAS Westjet program?

First bag free, second back 35$ at check in with 23kg/50lb

First bag $25, Second bag $35 all paid at check in with 23kg/50lb

Same as Sunwing

What do the passengers do if they missed their flight for the LAS Westjet program?

Send a Missed Flight template

Booking another round trip

Contact WestJet to confirm/reinstate their return

They lose the return fight no matter what

5. What should we advise customers who do not wish to go to the Sonesta Maho due to the Norovirus?

Advise them that Loyalty is providing options on a case by case basis

Re-assure them that we have had no reported incidents since April 29th and regular T&C’s apply

Advise them to switch destinations/cancel their vacation

Ask them to get a doctor’s note advising against travel so that Loyalty can look into options

Which of the following departments must we use the dial pad to properly transfer to?

Groups

Accounting

Fraud

All of the above

Agent Tammy calls in to make a reservation for 4 people, traveling on the same dates, same destination and same hotel. Which of the following is correct:

�Would you like me to put this on two bookings for you?”

�Would you like this all on one file?”

The agent must advise that they would like two separate bookings

We can go ahead and book the two rooms on two separate booking without asking

What is the process to follow if you are dealing with a potential fraud booking?

Call 911

Call Fraud (ext 4055) or email fraud@selloffvacations.com

Call Loyalty or Supervisor

Call Fraud (ext 4055) or email fraud@sunwing.ca

Which passenger do you link the billing address to?

Passenger 2

The last passenger on file

Passenger 1

All passengers on the file

What passenger information do you need for public bookings?

Billing address including postal code and e-mail address

Just the postal code

Street address and E-mail address

Just the E-mail address is needed

Why do we need the passengers’ information?

For credit card used on file for fraud(billing address), and for preflights(e-mail address)

For the hotel and airline purposes

For operations

All of the above

How do you link the Passengers’ Info( billing address and e-mail) to the Passengers?

In the remarks, under LMV

In the notes

Under passengers name, passenger 1 by clicking the I button

In the remarks, under FIM

What is the minimum deposit for a booking YYZ-LAS WestJet Program?

Full payment is required

$100

Follow Sunwing Vacations policies

$300

Can you make a TA or DC booking without payment?

A payment is required at all times

We have a 24 hour option

We can hold the file for 3 hours

They can call back later in the day with a payment

What is one of the things that would trigger a fraud booking?

Credit card holder is one of the passengers

Client have all the credit card info including CVV

Credit card holder is not traveling

The answer is A & B

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