BCO Experience

What is the ticket number that was escalated to BCO?

What is the name of the BCO Agent you spoke with?

How Long did it take for you to reach BCO once you dialed?

Less than 60 seconds

1-3 Minutes

3-5 Minutes

5+ Minutes

Was there a specific reason for delay (Line Disconnect/ Busy Signal, Etc.?)

Did you follow the process on the share point page for P1's?

Yes

What Process?

Please add any final notes or experience details you would like shared to your Supervisor/ Process Analyst

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