Purposive Communication
Test Your Purposive Communication Skills
Challenge yourself with our engaging Purposive Communication quiz! Designed to enhance your understanding of effective communication and its various elements, this quiz will test your knowledge and provide valuable insights.
Key Features:
- Multiple choice questions
- Covers essential communication concepts
- Perfect for students, teachers, and communication enthusiasts
A basic and dynamic social process which includes the sending and receiving messages at a conscious or unconscious level.
Communication
Source
Message
Receiver
This is you: the sender of the message.
Receiver
Source
Message
Encoding
The information you want to convey. This is the reason for communicating. This may be an idea, an opinion, a belief, an attitude, a feeling, an emotion, a viewpoint, an instruction, a command, or request.
Feedback
Source
Receiver
Message
The process of converting your ideas or thoughts into verbal and/or nonverbal symbols that can be understood by the receiver of the message.
Receiver
Message
Encoding
Context
Refers to the situation in which the communication takes place.
Decode
Receiver
Message
Context
The Manner which your message or information is conveyed.
Message
Channel
Context
Decode
The receiver’s mental processing of your message; the reverse of encoding.
Decode
Context
Encoding
Message
Receiver’s response to your message. If you get the desired result, your communication is successful, Otherwise, miscommunication happens.
Message
Decode
Feedback
Context
Elements that hinder successful communication.
Decode
Barriers
Feedback
Context
Communication with oneself. (eg. Self-meditation, diary-writing, etc.)
Interpersonal
Intrapersonal
Public
Mass
Communication with one or more persons but one-way limited. This level may be dyadic or group.
Interpersonal
Intrapersonal
Mass
Public
One-way communication with a large number of people. (eg. Conference, seminars, classroom lectures, etc.)
Mass
Interpersonal
Public
Intrapersonal
Multi-channel communication with a large number of people which requires the use of media and may even be recorded for further dissemination to areas unable to listen live.
Public
Mass
Interpersonal
Intrapersonal
Humans always communicate. Even the very attempt of not wanting to communicate communicates something.
Interpersonal communication is irreversible.
Interpersonal communication is inescapable
Interpersonal communication is complicated.
Interpersonal communication is contextual.
Once you have uttered something, you can never take it back.
Interpersonal communication is inescapable.
Interpersonal communication is irreversible.
Interpersonal communication is complicated
Interpersonal communication is contextual
Whenever you communicate with anyone, you simultaneously interpret both his verbal and nonverbal language.
Interpersonal communication is inescapable.
Interpersonal communication is irreversible.
Interpersonal communication is complicated
Interpersonal communication is contextual
Communication always happens in a specific situation within specific circumstances and culture.
Interpersonal communication is inescapable.
Interpersonal communication is irreversible.
Interpersonal communication is complicated
Interpersonal communication is contextual
______ are our own set of rules
Ethics
Morals
_____ are rules set and accepted by the society,
Morals
Ethics
Pay attention to the needs of others, as well as yours.
Mutuality
Individual dignity
Accuracy
Access to information
Do not cause another person embarrassment or a loss of dignity.
Mutuality
Individual dignity
Accuracy
Access to information
Ensure that others have accurate information. Tell them everything they have a right and need to know, not just what is true
Mutuality
Individual dignity
Accuracy
Access to information
Never bolster the impact of your communication by preventing people from communicating with one another or by hindering access to the supporting information.
Mutuality
Individual dignity
Accuracy
Access to information
Be responsible and accountable for the consequences of your relationships and communication.
Accountability
Audience
Relative truth
Ends vs means.
As audience or receiver of the information, you also have ethical responsibilities.
Accountability
Audience
Relative truth
Ends vs means.
As either sender or receiver of information, remember that your own point of view may not be shared by others and that your conclusions are relative to your perspective, so allow others to respectfully disagree or see it differently.
Accountability
Audience
Relative truth
Ends vs means.
Be sure that the end goal of your communication and the means of getting to that end are both ethical although no rule can be applied without reservation to any situation.
Accountability
Audience
Relative truth
Ends vs means.
In situations where you have more power than others (eg. A teacher with a student, boss with a subordinate, parent with a child), you also have more responsibility for the outcome.
Use of power
Rights vs responsibilities
Accountability
Audience
Balance your rights against your responsibilities even if you live in a wonderful society where your rights are protected by law; not everything you have a right to do is ethical.
Use of power
Rights vs responsibilities
Accountability
Audience
Implies the growth of economic, political, and cultural assimilation and interconnectedness of different cultures which results in the integration of people across the globe
Globalization
Use of power
Rights vs responsibilities
Accountability
One way to build goodwill with colleagues and clients is to send an acknowledgment, letting them know that something they sent arrived and expressing thanks.
Acknowledgement Letters
Adjustment Letters
Complaint Letters
Correspondence
_________ is written in response to a complaint and tells a customer or client what your organization intends to do about the complaint.
Acknowledgement Letters
Adjustment Letters
Complaint Letters
Correspondence
A ______ describes a problem that the writer re-quests the recipient to solve.
Acknowledgement Letters
Adjustment Letters
Complaint Letters
Correspondence
A _______ accompanies a document (such as a pro- posal), an electronic file, or other material. A cover letter, memo, or e-mail accompanies a document (such as a pro- posal), an electronic file, or other material.
Cover Letters
E-mail
Inquiries and Responses
Instant Messaging
_______ functions in the workplace as a medium to exchange information and share electronic files with colleagues, clients, and cus- tomers.
Cover Letters
E-mail
Inquiries and Responses
Instant Messaging
The purpose of writing _______________ is to obtain responses to requests or specific questions
Cover Letters
E-mail
Inquiries and Responses
Instant Messaging
_______ is a text-based communications medium that fills a niche between telephone calls and e-mail messages.
Cover Letters
E-mail
Inquiries and Responses
Instant Messaging
Business correspondence varies among national cultures.
International Correspondence
Letters
Memos
Reference Letters
the most appropriate choice for formal communications with professional associates or customers.
International Correspondence
Letters
Memos
Reference Letters
_______ are documents that use a standard form. They are used within organizations to report results, instruct employ- ees, announce policies, disseminate information, and delegate responsi- bilities.
International Correspondence
Letters
Memos
Reference Letters
detailed description of professional accomplishments and personal characteristics for someone seeking employment.
International Correspondence
Letters
Memos
Reference Letters
A refusal delivers a negative message (or bad news) in the form of a let- ter, a memo, or an e-mail.
International Correspondence
Refusal Letters
Letters
Memos
This pertains to providing misleading or biased information to manipulate narrative or facts or to cause damage.
Mal-information
Disinformation
Misinformation
It is giving incorrect or misleading information such as rumors but the person who is disseminating it believes that it is true.
Mal-information
Misinformation
Disinformation
Information that is based on reality but it is used to inflict harm on a person, organization or country.
Mal-information
Misinformation
Disinformation
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