Quiz
Address & Distribution Knowledge Quiz
Test your knowledge on managing participant requests related to address updates and distribution options. This quiz will challenge your understanding of the necessary protocols and procedures when engaging with participants.
- 6 multiple choice questions
- Immediate feedback on your answers
- Perfect for professionals in the finance and benefits sector
Participant comes in Green is active and wants to update their address. Plan is PDI You should?
Take them through Experian
Change their address without going through Experian
Refer to employer to have them update their address
Send a pic form
Participant comes in Red and wants to submit a withdrawal. He wants to receive notifications about the withdrawal but we have no contact number for him. What should we do?
Update the phone number without going through step up authentication
Inform the participant we can't do that
Take the participant through step up to add the phone number for updates.
When participant calls in to request a distribution we do not need to validate participant's date of birth and mailing address because we already verified them
Yes
No
A participant calls in and is separated from employment. Participant tells you that I want to do a rollover from the account. We do not need to go over the distribution options because he already told us what he wants to do.
Yes
No
Sending the Special Tax Notice to a different email address that's not on file does not require Step up Authentication
Yes
No
When a third party comes on the line what must we ask the participant?
Nothing
Ok to share account info with the third party?
Their Relationship with the participant
Act like we didn't hear the third party
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