Escalation Team Q1
Escalation Team Knowledge Quiz
Test your knowledge and understanding of essential concepts in node management and outage reporting relevant to the Escalation Team. This quiz is designed to challenge your expertise and help reinforce crucial information that can benefit your team and operations.
Key Topics Covered:
- Node distress and outage indicators
- Reporting procedures and necessities
- Tools for monitoring and evaluating node health
- Escalation processes
A node with Qam 13 is
A node in distress
A node in possible outage
Nodegrade w/ SNR in level of 77 db with qam10 is
Node in possible outage
Node in distress
Possible outage is reported via
Remedy
Email
Possible outage is reported to
ROC
NOC
Customer request to go up the chain of command and to speak with someone else who will you hand the call over as an escalation agent (choose all that apply)
Messi
Altice Internal Esc Q
Assigned Subject mattet expert
Mbpape
Report central is used in
East
West
Report central is used for (choose all that apply)
Discovering node service and health
Reporting outages
Finding count of modems on node
Nodegrade w/SNR normal range
Upper 80s mid 90s
Lower 80s upper 70s
CTSID is used for (choose all that apply)
Outage evidence
Outage credit evidence
Account related outages
DDP is
IDA Backend
Useless
New tool
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