Customer request to go up the chain of command and to speak with someone else who will you hand the call over as an escalation agent (choose all that apply)
Messi
Altice Internal Esc Q
Assigned Subject mattet expert
Mbpape
Report central is used in
East
West
Report central is used for (choose all that apply)
Discovering node service and health
Reporting outages
Finding count of modems on node
Nodegrade w/SNR normal range
Upper 80s mid 90s
Lower 80s upper 70s
CTSID is used for (choose all that apply)
Outage evidence
Outage credit evidence
Account related outages
DDP is
IDA Backend
Useless
New tool
0
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