Itms
Service Relationship Insights Quiz
Test your knowledge on service relationships and the roles involved in value co-creation! This quiz covers key concepts important for understanding how services are structured and delivered.
- 11 challenging multiple-choice questions
- Gain insights into service dynamics
- Perfect for marketing and service professionals
Perceive benefits
Value
Service
Product
Service Offering
A person or a group has its own function
Customer
Organization
User
People
A generic role description of the structure of service relationship
Service consumer
Sponsor
Other Stakeholder
Service relationship
A person who defines the requirements for service
User
Customer
Sponsor
Other Stakeholder
A mean of enabling value co-creation by facilitating outcome
Service
Product
Service Offering
Service Provider
a person who uses a service
User
Customer
Service consumer
Organization
A person who authorizes the budget for service consumption
Sponsor
Service Provider
Other Stakeholder
User
individual, employees, partners
Other Stakeholder
Customer
Service Provider
Organization-
A configuration of an organization resource
Product
Service provision
Service consumption
Service relationship management
Present their services to consumers
Service Provider
Service Offering
Service provision
Product
A formal description of one or more services
Service relationship
Service Offering
Service relationship management
Service provision
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