Canelink, Flywire, Boomi, and NICE
University Resources Quiz
Test your knowledge about key student resources and processes at our university! This quiz covers important information every student should know to navigate their college experience smoothly.
- Learn about opting out of fees
- Understand customer service transfer techniques
- Discover online document submission portals
- Find out how to check refund types
- Change your preferred name easily
How can a GRAD student opt-out of the Wellness Center Fee and what is the deadline to do so?
Through their CaneLink Student Center; by the Last Day to Drop Without a “W”
They cannot do this
Through Flywire; by July 31st
Through their financial aid menu since it is a part of COA; by the day classes begin
What are the different ways to transfer a customer on the phone?
Blind Transfer: Transfer the customer immediately
Warm Conference: Transfer both you and the customer together so you can introduce the customer to the next person on the phone
Hold & Dial: Leave the customer listening to hold music while you connect with the 3rd party to explain the issue before you transfer the call
All of the above
Which of the following is an online document submission portal used for Registrar, ’Cane Card, and Student Accounts?
OnBase
Boomi
Dynamic Forms
None of the above
Where should you go to see the refund type (i.e., paper check vs. Direct deposit) or paper check address for a refund check?
Account Summary in Flywire
Print term statement in Flywire
View Customer Accounts in Canelink
Student Services Center in Canelink
How can a student change his/her preferred name?
Request via Boomi
Submit a Case
Update it through CaneLink My Profile General Information
None of the above
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