Bank Representative Academy Final
Bank Representative Academy Final Exam
Welcome to the Bank Representative Academy Final Exam! This comprehensive quiz is designed to test your knowledge of banking procedures and policies at Banco Popular. Whether you are preparing for a certification or looking to refresh your understanding, this quiz covers a wide range of topics relevant to bank representatives.
- 83 questions covering various aspects of banking.
- Multiple choice, checkboxes, and true/false formats.
- Instant feedback on your answers!
Select all acceptable IDs at Banco Popular
Passport
Driver's license and learner's license
Credit card
Gun/Weapons Permit
Armed forces identification
Social Security card
The order in the magnetic band in a business check is: account number, check number, and route and transit number
True
False
Checks to be cashed, presented by a messenger, must be within your Check Cashing Limit and the messenger must be authorized by the company through a letter
True
False
When the beneficiary of the check is BPPR, it is necessary to identify the customer
True
False
________________ are only change to beneficiaries
Bonds
Savings withdrawals
Checks from other banks
If the face of a check has the name of the beneficiary misspelled, the beneficiary can endorse it only with his signature
True
False
When a Cash Advance is processed, the customer is responsible for the copy printed by the system containing the signature
True
False
_________________ are not changed
Bonds
PB withdrawals
Personal checks from other banks
If BPPR is the beneficiary in a check, you must verify that the amount does not exceed you Check Cashing Limit.
True
False
A check is a payment order written by the drawer of the account for the purpose of paying a stipulated amount
True
False
We can accept a check presented to be cashed with two endorsements, only if authorized by a Supervisor or a Bank Consultant and the second endorser is a customer.
True
False
Bonds (US Savings Bonds) are cashed for customers and no customers
True
False
________________ always requires authorization.
Savings withdrawals
Restrictive Endorsement
PB withdrawals
As Bank Representative, we are authorized to cash checks with conditional and qualified endorsements.
True
False
________________ are sealed from behind and placed in bin 3.
Savings withdrawals
Cashed checks
Personal checks from other banks
Personal checks issued by Banco Popular are cashed to customers and non-customers
True
False
If a check is presented for cashing and it reflects a condition, the beneficiary must make a claim to the:
Drawee
Drawer
Bank Representative
None of the above
The Bank Representative may cash personal checks drawn against other banks presented by a non-customer
True
False
Night deposits must always be processed by two Bank Representatives
True
False
________________ are registered with double custodian.
Popular Access
Night Deposit
Reserve deposit
ATM Deposit
What should you do if you find and unbalanced cash deposit when processing a Night Deposit?
You notify the customer of the difference.
Call an officer to fill out a deposit slip with the correct amount.
Count a second time and if the difference continues, notify the supervisor.
What should you do if you are verifying a deposit and the customer indicates that he/she wants to change the amount?
Erase the amount on the sheet and write the new amount
Indicate that you can't because the sheet is already full.
Give him/her a blank sheet of paper to fill in with the new amount.
_______________ are used to replace money delivered.
Cash-in
Cash-out
Whenever you process a mixed deposit, you must:
Validate a cash-in
Validate a cash-out
Popular Bank (PB) deposit sheets need address, phone, and identification.
True
False
In bin #2 we place:
Non-cash single checks deposits
Non-cash multi-checks deposits
Cash deposits
Mixed deposits
Checks that are deposited as checks will be sent unchanged to the Route and Transit Department.
True
False
The date of the deposit sheet at the window always has to be the date of the day
True
False
________________ is a check deposit as a check
Non-cash
Less-cash
Mixed
Cash
Some ATMs located in branches accept deposits, but only on checks.
True
False
What should you do if a customer asks you to fill out a deposit slip because he/she has difficulty writing?
Attend you courteously and fill out the deposit slip
Refer courteously to the Branch Manager for assistance.
Refer courteously to the Host or a Banking Consultant for assistance.
When a customer brings in an altered deposit slip:
You refer him/her to a Banking Consultant.
Ask the customer to fill out a new one
You fill out a new one.
Checks with restrictive endorsements can only be deposited into accounts.
True
False
Mismatched deposits require you to call the supervisor to verify them.
True
False
__________________ cannot include coins.
Popular Access
ATM Deposits
Night Deposit
Reserve Deposit
Some ATMs located in branches accept deposits, but only on checks
True
False
It is not necessary to identify the customer to accept non-cash deposits.
True
False
When processing a deposit, you must verify:
The signature matches the signature card.
That the customer has endorsed the deposit slip
The customer has completed the information
Reserve credits are processed in the system as:
Deposits to checking accounts.
Deposits to reserve.
Deposits to savings accounts.
Deposit sheets are always validated and sealed from behind.
True
False
Non-cash deposits cannot have cash as part of the transaction.
True
False
Deposits _________________ include cash and checks as a check
Mixed
Less-cash
Non-cash
Cash
_______________ are used to replace cash received
Cash-in
Cash-out
Payable checks of entities can be deposited in personal accounts, as long as the entity endorses the check.
True
False
ATH card deposits at the counter can only be made to the account to which the card belongs.
True
False
The commission for official checks is:
$5 up to $1,000 and $8 for more than $1,000
$4 up to $25,000, $10 for more than $25,000 and two authorized signatories are required
$3.50 up to $1,000 and $10 for more than $1,000
$15 always
Assume payments are Truncated and only accepted from our customers.
True
False
Official checks can be sold from:
$0.01 and above
$0.01 up to $2,000
$2,000 and above
$0.01 up to $10,000
Payment station is the same as MultiPago
True
False
Truncated means that at the time of processing payments in CCTM, the system electronically transmits the data to EVERTEC's item Processing Department.
True
False
To know if a payment is truncated or not, I need to:
Ask a Supervisor
Be attentive to periodic SED bulletins
Examine the payment coupon
View the instructions in CCTM
The commission for official checks and money orders is collected:
Always
Always unless authorized by a supervisor or consultant
Only to non-customers
All of the above
If a customer returns a Music Product, it can be exchanged for another, but money is not returned
True
False
The commission for money orders is:
$15 always
$4 up to $1,000 and $8 for more than $1,000
$5 up to $1,000 and $8 for more than $1,000 up to $2,000
$4 always
This type of payment does not exist
Truncated
External- Truncated
Non-Truncated
Internal - Non-truncated
Code that identifies mortgage loans
025
07-101
31
101-101
Music Products can be sold to our customers and non-customers
True
False
We sell official checks and money orders only to Popular, Inc. customers.
True
False
GEN 25 is always filled out for
ATH Gift Card
Only Official checks
Money orders and official checks
ATH Gift Card and Money Orders
It can be sold from $.01 up to $2,000.
Official check
Money order
ATH Gift Card
All Popular, Inc. Payments are:
External and non-truncated
Internal and non-truncated
Internal and truncated
External and truncated
We receive only internal payments
True
False
We receive payments only from our customers.
True
False
AT&T Virgin Islands and Primus, Inc. Payments are:
Internal and non-truncated
Internal and truncated
External and non-truncated
External and truncated
Official checks and ATH Gift Care are considered Monetary Instruments
True
False
A GEN 25 form must be completed whenever ________________ is sold.
Money Order
Musical Instrument
ATH Gift Card
Official Check
Provisional payment coupons may be used to make payment to credit card accounts from other banks
True
False
GEN 25 is filled out at the discretion of the Bank Representative or Consultant.
True
False
To correct an official check, after the session has been closed, you must "change" the check in the offline system
True
False
The Journal allows us to correct transactions only while the session with the customer is still open.
True
False
___________________ replace regular payment coupons.
Provisional Coupon
Truncated PAyments
Cash Advance
Non-Truncated Payments
GEN 25 is always filled out, regardless of the amount.
ATH Gift Card & Money Orders
ATH Visa
Money Orders & Official Checks
ATH Gift Card
_________________ is a form used for the sale of monetary instruments
Bra 1031
GEN 25
Fincen 112
Provisional payment coupons are used for personal, auto, and mortgage loans and credit cards.
True
False
The _________________ is the person or entity that will collect the money order or check
Buyer
Beneficiary
Sender
Requires GEN 25 when the sale exceeds $3,000.
Official checks and Money Orders
Money Orders and ATH Gift Cards
ATH Gift Card
ATH Gift Card & Official Checks
To correct an ATH card transaction the session with the customer must always be open.
True
False
________________ payment is immediately passed electronically to Evertec.
Truncated
Credit Cards
ATH Gift Card
Non-Truncated
Pending IDTs may be handled the following day.
True
False
Money Orders always requires completing the GEN 25 form.
True
False
Code that identifies personal loans.
101-101
32
07-101
31
A _____________________ is a check sold only for the printed amount
Official Check
Money Order
Traveler Check
{"name":"Bank Representative Academy Final", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Welcome to the Bank Representative Academy Final Exam! This comprehensive quiz is designed to test your knowledge of banking procedures and policies at Banco Popular. Whether you are preparing for a certification or looking to refresh your understanding, this quiz covers a wide range of topics relevant to bank representatives.83 questions covering various aspects of banking.Multiple choice, checkboxes, and true\/false formats.Instant feedback on your answers!","img":"https:/images/course2.png"}