The Borough General Knowledge

What is the brand of our house white and red wine?

What is the name of our house rose?

What company are we running a promotion with for wine?

What brand is our core beer range?

What is the first thing we do when we see a customer?

Why is it important to be attentive to the customer?

To ensure they have the best customer experience

To make you look good

To attempt to get tips

To create repeat customers

So they dont write a review

What should we do when a customer has first been seated?

Introduce yourself

Give them menus

Give them water

Get them drinks

Ask how everything was

Ask if they want to go to the bar to order

Have a moan

Create a conversation and engage with the customer

What is a check back?

Ask the customer if they want the bill

Check back over your shoulder to see if all is good

Go to table and ask them if they are enjoying everything so far

check to see if the customer wants more drinks

Check the mirror to make sure you look good

Check to make sure your table has everything they ordered

Should you re read the order to the customer?

What is the name of the organisation that owns The Borough?

What flavours of non alcoholic milkshakes do we serve on the menu?

Banana

Chocolate

Lime

Vanilla

Cookies and Cream

Mint Chocolate

Banoffee

Strawberry

Caramel

Toffee

Raspberry

Jaffa

Other

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