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How much is e-commerce maintenance impacting your business?

How many tickets regarding order errors do you typically receive in a month?
<20
22-99
100+
I don't know
How much downtime do you typically experience with your B2B web store in a month?
<2 hours
2 hours – 15 hours
16 hours – 40 hours
40+ hours
How many customers do you have that haven’t placed a repeat order via the web store?
<10
11-29
30+
I don’t know
What is your biggest frustration with maintenance on your B2B e-commerce solution?
It creates more support tickets.
It diverts the resources of my sales teams to cover routine order intake.
It shrinks my profit margins.
All of the above.
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