SAF 5

In respect of Clark plan which of the following statements is true?
Covers servicing only
Covers Mot only
Available over 2 or 3 years
Mileage restrictions apply
What is not covered by the paint sealant that is applied?
Damage caused by tree sap and bird droppings
Scratches and damage caused by stone chips
Damage caused by mechanical carwashes
All the above
If a customer has a complaint about Arnold Clark protect who should they contact
Arnold Clark customer services
Supagard
Premia Solutions Limited
Financial ombudsman service
How can Arnold Clark Protect sales be processed
Via Sales Office at any time
Via sales office as part of vehicle sales
At any time up to 30 days after the vehicle sales
At any time up to 60 days after the vehicle sales
Which body can a customer with a complaint regarding a general insurance product ultimately complain t?
Funding Conduct Authority
Financial Ombudsman Service
Financial Ombudsman System
Financial Conduct Authority
Who should a customer with a complaint regarding the sale of general insurance product initially spec to?
FOS
FCA
The company who sold the product
The insurance company responsible for the product
As a company we are only required to acknowledge complaints that come into the business by what means?
Only in writing
In writing; by fax; by telephone and by email
In writing; in person and by fax
In writing; in person by fax; by telephone and by email
When does the time scale for the cancellation period start?
It starts when the policy is sold
It starts when the car is delivered
It starts when the certificate of insurance is produced
It starts when the certificate of insurance is received
What is the name of the central database that insurance companies use to check on fraudulent claims activity
National Claims Register
Suspicious Claims Activity Department
Insurance Fraud Service
Claims and Underwriting Exchange
In the first instance who should a customer go to if they are not satisfied with a decision reached regarding a claim
The financial Ombudsman Services
The Financial Conduct Authority
The Insurance Product Provider
The Trading Standards
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