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Managed Services Certification

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Check ALL outcomes Datalink Managed Services can deliver
Always Lower Costs
Enable Revenue Growth
Improve Service Levels
Consolidate Infrastructure
Check ALL common challenges in IT operations
Struggle to deliver 24x7
Unable to meet project and business demands
Ability to solve technical incidents
Unable to hire/retain good talent
Check ALL common issues with Tools
Too many tools
Tools require care and feeding
Tools don't provide value
Alerts are too noisy
Datalink Central can do the following (Check all that apply):
On premise tools installed by Datalink and managed by client
Collect events from Vendor tool sets
Integrate into ServiceNow
Correlate events into actionable incidents
What operational deliverable are standard (check all that apply):
24x7 Monitoring
24x7 Incident Management
Infrastructure Implementation
Change Management
Patch Management
Service Reviews
Capacity Health Checks
System Upgrades
Datalink currently manages
1,000s of Network Devices
1,000s of servers
1000 clients managed
1000s of incidents a month
Service Transitions are completed in 4 weeks
True
False
Datalink's approach includes
We are an extension of the client's team
Leverage only Datalink's change process
Flexible Operational Model
Client's can't access the managed environment
The majority of our peers in the marketplace have profitable XaaS offerings
True
False
Datalink XaaS is a burstable hybrid cloud
True
False
Datalink IaaS can be delivered in a client's data center
True
False
DR as a Service can include DR Testing Events
True
False
Current Platform Offerings for XaaS can include (check all apply)
Nutanix
Amazon
Cloud Complete
FlashStack
Veritas
Cisco HyperFlex
Migration services are included in XaaS
True
False
XaaS is to be positioned as a managed lease option for clients
True
False
Client Architects are always enablers for Managed Services
True
False
Managed Services providers have a positive market perception
True
False
Sell Managed Services as an add-on after you get the PO for an infrastructure quote
True
False
What are possible symptoms for a Managed Services offering
Looking to buy new infrsatructure
Exploring Cloud
Controlling Costs
New Leadership
Looking to hire new people
M&A
A highly probable MS opportunity to close includes
Highest level is a manager
Unknown CIO criteria
We have written a SOW with client commenting back
We have provided a quote/proposal
MS is always better than Residency
True
False
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