AIRS Knowledge Quiz

Create an image of a diverse group of people engaged in a learning environment, with some individuals discussing and others taking notes, surrounded by books and technology that represents information and referral services.

AIRS Knowledge Quiz

Test your knowledge about the Association of Information and Referral Systems (AIRS) and important concepts related to information and referral services. This quiz includes a variety of question types to engage and challenge you:

  • Multiple Choice
  • Checkboxes
  • Drop List

Whether you're a seasoned professional or just starting out, this quiz will help you learn and reinforce key information about AIRS and its services.

10 Questions2 MinutesCreated by InformedGuide257
What does AIRS stand for?
Association of Information and Referral Systems
Alliance of Information and Referral Systems
Alliance of International Radiation Systems
Assosiation of Informationa and Resource System
Who are the I & R providers?
Nonprofit organizations
Faith communities
Commercial businesses
Government departments
What is our website?
211ct.org
211conneticut.gov
211info/ct.org
211la.org
What are the 3 C's?
Contact
Clarification
Closure
Connection
How many referrals should be provided?
What are the disaster stages?
What is the least recognized form of family violence?
Child Abuse
Parental Abuse
Elder abuse
Financial Abuse
What is proper etiquette for speaking with someone who has a disability?
Be patient & respectful
Don't interrupt
Clarify, treat w dignity
Always place on hold so they do not ramble
Be mindful of language
Be sure to forward the call to your sup
Never use their name
Appreciate what the person CAN provide
When using the chat what is one of the simplest way to provide accurate info from database?
Read it verbdom from the site.
Copy and paste
Copy and trace
Provide the caller the site
What is it the phone system that directs callers to a pre-defined set of choices ?
Interactive Voice Response
Pier One
311
IVR
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