How many dialing modes are there in Outbound Solution?
Predective
Predictive with Seizing
Predictive GVP
All of above
What does predictive dialing?
Request agent availabitiy to the StatServer and then dial a call.
Predict Agent availability with an algorithm and dials a call.
Dial a new number whenever an agent is available.
Predict channnel availablity with an algorithm and then dials a call.
What can the user do with Outbound contact?
Create calling lists from customer contact information.
Group calling lists into campaigns for outbound dialing.
Share campaigns among multiple agent groups
Change chain records for a customer (Multiple call records)
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