Week 5

An engaging and professional customer service setting, featuring a friendly staff member assisting a customer in a retail store, emphasizing customer interaction and care, bright and inviting atmosphere.

Customer Service Mastery Quiz

Test your knowledge on essential customer service principles with our engaging quiz! Whether you're a seasoned professional or just starting out, this quiz will help reinforce your understanding of key concepts and practices.

10 thought-provoking questions
Multiple choice format for easy answering
Learn valuable customer interaction skills

10 Questions2 MinutesCreated by HelpingHand247

When a customer enters a store, what should be done first?

O nod your head

O clarify the client's wish, say hello

� greet, ask open questions and try to help with adquate product

Run from the customer

Customers choose running pants, what needs to be clarified and how can we help?

O all of the above

O help with size

O help with the choice, choose the size, tell specifications of prodact

� clarify the size, ask if you need a T-shirt (shorts, sneakers), invite to the fitting room

If you saw a customer leaving trash, what would you do?(multiple)

Clean up

Tell the customer to clean up after themselves

Tell the captain

Pretend you dont see

What will you do if you see discarded price tag in the fitting room?

Try to find a item without price tag after tell the captain

Tell the captain

Throw away

Check stock

In the event that BOH employees are absent and you need to take an item for a customer, what would be your action?

Find the item and carefull take the right size, make sure everything is folded neatly

Find the item that the customer needs, destroy the tower of things and run

If you want to check with BOH about the availability of size on the radio, what should you say(to make it easier for the guys)

All of the above

Try to tell what kind of thing and how it looks

Size and item name

What kind of thing is this(hoodie,jacket, shoes), mens - womens, name, last 3 digits of the code+color and size.

On a till point you should:(multiple)

Eye contact with customer and smile

Check sizes and fold product before placing them into the bag

Invite customer to come back again

Be on your phone

Week 5

Customer Service Mastery Quiz

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