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OJO Training 12-5-23

What is the maximum length of time you can snooze yourself?
1 week
2 months
1 month
2 weeks
Where can you go to check to make sure your OJO leads are going through to FollowUpBoss?
Automations>OJO Nurture
Admin>API>Lead Processing Toggled on for your personal email
Integrations>OJO
Admin>Lead Flow> OJO
The goal of the concierge team is
To push the consumer back to you and reinforce the relationship with you
To get the consumer to any agent on the team who is ready to talk
To get the consumer pre-qualified
To get the consumer to narrow down their search
Who was heard cursing on the training?
Rachel
Christie
Greg
Lindsy
How many days do you have to make your first update?
21
1
10
7
How often do you have to update your leads after the first update?
Every 7 days
Every 21 days
Every 30 days
Depends on the status
What's OJO's version of ALM?
Listen, Respond, Pivot
Always Be Selling
Connect, Set, Learn
Greet, Meet, Keep
When you ask for help from the concierge should you continue reaching out to the lead?
No, hands off they got it
Yes, it's a joint effort
When you have an issue with OJO, a call rep, or anything else who should you report this to?
Concierge
OJO website help section
Rachel
Ask for Emelie's direct email
What was Rachel's 'big ask' at the end of the training?
Introduce yourself as part of BRG
Move your leads through the stages
Do your updates in a timely manner
Accept more leads
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