Week 1 Test
Infoguardian Knowledge Test
Welcome to the Infoguardian Knowledge Test! This quiz is designed to assess your understanding of our services, processes, and tools related to Infoguardian operations. Whether you're a seasoned professional or just starting out, this quiz will help reinforce your knowledge and identify areas for improvement.
Key Features:
- 35 Questions on Various Topics
- Multiple Choice and Checkbox Formats
- Instant Feedback on Your Answers
In which queue should calls be logged for Infoguardian
Soc
Securefort
Daily Site Visits
Operations Center
When working on a call should it be ....
New
Open
Stall
What is the Threshold for New Calls
0-10
100
0
20
What is the Threshold for Open Calls
0-100
0
100
10
Services that IG Offers
AV
Advanced Persistent Threats
Hacking
Advanced Threat Protection
Firewalls
Intrusions
IPS
USB
Patch Management
Vulnerability Management
CSPA
Computers
Security Guards
Backups
DLP
Sell Data
DAM Solutions
Can you merge calls in RT
Yes
No
How to determine the Severity of a call ...
Urgency+Impact=Severity
Impact+Urgency=Severity
Priority+Impact+Urgency=Severity
Urgency+Impact+Priority=Severity
What is the response time on a Priority 4 call
4 hours
2 Hours
1 hour
5 min
What is the Call Acceptance on a Priority 1 call
30min
1 hours
4 hours
5 min
What is a customer review time with a priority 2 call
1 hour
30min
2 hours
5 hours
What must you look out for when doing a daily site visit
Outdated Machines
Unmanaged / Unprotected Machines
Inactive Machines
Unhandled Threats
Infected Machines
Status on Offline Machines
Status on Online Machines
WEB Reputation
Alerts
The customer contact details only
None of the above
When escalating a call, what is your 3rd point of contact?
Your Manager
Your team lead
Team Mates
Where do you find client handover documentation?
On your Pc
On your account
On a hardrive
On a USB
On email
Company shared drive
Which VM correct when doing a daily site visit
Either vmware workstation or vmware player
Vmware workstation Only
Vmware player only
What What is a VM?
Virtual Machine
Virtual Method
Vulnerable Machine
What is RDP?
Ready Desktop Protection
Remote Desktop Protocol
What is a VPN Error ?
The wifi is off
Cannot connect to a customer site
Very Poor Network
When can you close a daily site visit ?
When your shift is over
After all spot checks are done
When you start your shift
What is the first thing you do when doing a Sophos daily site ?
Log onto the customer site
Log onto Sophos Central
See if the customer is online
Does Sophos Use two factor authentication?
Yes
No
Maybe
Where will you find a list of customers consoles on Sophos Central?
On the right hand side of pane
Sophos Central Customers option in the left hand pane
In the middle of the pane
After choosing a Customer on Sophos Central, to perform a site visit what must you do next?
Launch Sophos Central Admin
Call the customer
Launch Sophos Partner porthole
Sophos Central, Once you are on the customer console, what will your next step be ?
Investigate who the customer is
Install AV
Investigate the Alerts
Sophos Central, Under the most recent alerts section, what will you find ?
Usage summary which details Endpoint user activity
As device activity for Endpoints, Servers and mobile devices. (Online/offline machines)
Both
Sophos Central, What does the web stats provide?
Information about websites which have been blocked
Attempts by users to browse sites which are not permitted.
Both
Trend Site Visits : where can you find Smart Protection ?
Hover over the Administration tab until the menu drops down and it will open automatically
Hover over the Administration tab until the menu drops down. Then go to Smart Protection and finally click on Smart Protection Sources.
Both
Trend Site, If the Component status last update is older than 24 hours what must you do?
Launch Officescan
Update now
Update after 24 hours
All of the above
How to find logs on Trend site
Logs tab, going to agents and clicking on Security risks.
By hovering over Agents and clicking on Agent management
None of the above
Or both ways
Where to find undamaged endpoints on trend site
Assessment tab
By hovering over Agents and clicking on Agent management
Both
None of the above
If you find any unmanaged endpoints
Contact Customer to get AV installed
Contact the customer to inform them
Log a call for a team lead
Escalate to your manager
When monitoring Sophos Alerts : Which Alerts must you look for ?
High
Meduim
Low
All of the above
Can you investigate an alerts separately on Sophos Central ?
Yes
No
Can up launch an update through Sophos Central?
Yes
No
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