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Ch 1

What is Operations management (OM_?
Science and art of ensuring that goods and services are created and delivered successfully to customers.
Principles to help one view a business enterprise
Methods in how to deal with work related relationships and hiring
From the following what are some standardized goods or services?
Oil change at a jiffy lube
Tire rotations
Annual tax prep from a CPA
Manufacturing a car
Legal services
McDonald's drive thru
From the following what are some customized goods or services?
Accounting consultation
Cashier duties
Psychiatrist consultation
Surgery
Red lobster dine in
Car manufacturing
From the list what are some items leaning towards "Low Goods Content" on the Goods and Service spectrum?
Psychiatric session
Toothpaste
Medicine Prescription
College
Movies
Bicycle
From the list what are some items leaning towards "High Goods Content" on the Goods and Service spectrum?
Brake and muffler shop
Bicycle
Automobile Loans and Leasing
Mouthwash
Parts section at Ridenow
Book store
Smoothie bar
Medical check up
Forecasting services is short term?
True
False
Facility layouts for Goods tend to be small, located near customers, and designed for customer interactions?
True
False
Services cannot be inventoried.
True
False
Goods can ignore customer interactions.
True
False
Workers producing goods would need to possess behavioral skills.
True
False
What are the components of a Customer Benefit Package
What are the three ways to increase value according to the value ratio?
Define sustainability
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