Teeny tiny tech quiz of 2019
Teeny Tiny Tech Quiz 2019
Test your knowledge on the latest in technology with our Teeny Tiny Tech Quiz of 2019! Challenge yourself with questions about 4G networks, Apple products, and customer service processes.
- Multiple-choice and checkboxes
- Engaging questions related to technology
- Perfect for tech enthusiasts!
In NEST, a black cell means degraded ... Out of 4 weeks?
1
2
3
4
There are 3 different frequencies of the 4G Network on EE. What are they?
800/1800/2600
800/1900/2600
600/1800/3600
800/1800/2500
When running a diagnostic for apple watches, which number would you have in Tookit?
Mobile Number
Watch Number
How many failed attempts would we need to make at contacting the customer before closing their ADR?
No limit
2, granted you are on first name basis with the customer
3
4
To adhere to process, when attempting to call the customer regarding an ADR when must we send an SMS?
Only beforehand, granted you were able to leave a Voicemail if there was no answer.
Only after because most people have their phones on them anyway.
Before and after
True or false, a customer can have multiple Apple watches paired at the same time
True
False
Depends which model iPhone they are using
When should you open an ADR for the customer? Select all that apply
When he customer expresses dissatisfaction
If the customer is reporting an issue with their home broadband
If the customer is reporting any issue
If the customer is Frustrated
Why should you use Albert? Select all that apply
It's part of your job
Albert changes on a daily basis so you need to ensure the information you are giving is correct
To ensure we are givng all of our customers the same experience
There is opportunity to feedback into Albert and have positive changes made
Albert can answer almost every question you have regarding EE
When you run all Albert flows, you get a pay rise
What does DCR mean?
Damn Chocolate Rolo's
Drop call ratio
Drop call rate
Drop call report
Damn cool rollerblades
What is MTAS?
A system that allows customers to use 4G data when abroad
A 4G calling platform
Something that affects call waiting over 4G
Is what people who work in IKEA call mattresses for short
All smartphones require APN's to use the internet. What does APN stand for?
Access Process Network
Access Point Names
Application Protocol Network
Aren't peaches nice?
Customer calls through and their name is incorrect in Excalibur, this is NOT a spelling mistake and is completely different. Can you amend this?
Yes, you will be able to change this immediately
No, customer will have to go to EE retail with relevant documents
Customer calls to query HBB data boost on their Mobile account and wish for it to be applied. What are the next steps?
Apply th data boost via services tab
Consult with manager or TL to see if you are allowed to apply it
Ask the customer for appropriate information regarding the account and consult with Broadband care
Advise the customer to submit a request via ee.co.uk
In HSS, how would a bar on premium rate calls look?
Provisioned
Provisioned,Active
Provisioned, Registered, Active
A T-Mobile customer is reporting their 4G is not working, what do you do?
Run a diagnostic and try resolve the issue
Advise customer 4G is not available on T-Mobile
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