Conflict Resolution
Mastering Conflict Resolution
Welcome to the "Mastering Conflict Resolution" quiz! This quiz is designed to test your understanding of conflict and how to effectively handle it in various situations, especially in the workplace.
Join us to explore important concepts such as:
- The nature of conflict
- Types of conflicts
- Effective communication strategies
Conflict is normal.
True
False
What happens when conflict occurs in the work space?
Name calling
Finger pointing
Insulting one another
All of the above
There are two types of conflict.
True
False
Any time there is a group of people that get together, a conflict can happen.
True
False
In order to deal with a conflict, one must accept it.
True
False
Listening can be very difficult.
True
False
It's all right if you don't acknowledge your part in a conflict.
True
False
Good conflict is personal and emotional and Bad conflict is creative.
True
False
People have to like each other to have a respectful relationship.
True
False
What is one of the most important skills in resolving conflict?
Don't talk to each other.
Try to avoid the person you have a conflict with.
Talk about the other person to your coworkers.
Learning to let it go.
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