Conflict Resolution

Conflict is normal.

What happens when conflict occurs in the work space?

There are two types of conflict.

Any time there is a group of people that get together, a conflict can happen.

In order to deal with a conflict, one must accept it.

Listening can be very difficult.

It's all right if you don't acknowledge your part in a conflict.

Good conflict is personal and emotional and Bad conflict is creative.

People have to like each other to have a respectful relationship.

What is one of the most important skills in resolving conflict?

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