Day 4 Quiz
Day 4 Quiz: Test Your Customer Service Knowledge
Welcome to the Day 4 Quiz! This engaging quiz is designed to test your knowledge and understanding of customer service best practices and team dynamics.
Take the quiz to:
- Assess your understanding of essential concepts
- Learn about effective teamwork and customer interactions
- Challenge yourself with thought-provoking questions
Working on your feet means
Being aware of your system capability and company practices.
Using a stand up desk
Customer survey help us to know
How bad we have done
How good we have done
To know how do we perform
Is it shame not to know any system information after 1 year of daily work?
Yes! I would be shy to speak up.
Not at all, I will chase the knowledge everyday.
What means exchange experiences with colleagues
Share knowledge with coworkers
Exchange business cards and phone numbers
If a team member is not performing well what would you do?
You have to teach him or he/she will lose the job
The best I can do is to inform the team leader individually.
When you move away of the beaten path, it means you are ...
Mountain biker
Creative and thinking out of the box
You have a difficult customer now
Select the NEGATIVE phrase below
It will be raining today, we shall stay at home
It will be raining today, I shall wear out heavy to enjoy the weather
A call center agent is motivated by ....
His family
His team leader
His customer satisfaction
His elevated quality score
His new job
IVR stands for
Interactive Voice Response
Intelligent Voice Recognition
The call greeting should be ....
Confident and loud.
Audible and cheerful.
Dear air is ...
Agent silence during the call
Customer's silence during the call
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