QA Talk
QA Call Engagement Quiz
Test your knowledge on best practices for handling verification calls with our engaging quiz! Whether you're familiar with greeting sources or mandatory requirements for fax verification, this quiz will help you assess your readiness.
Key topics include:
- Effective call openings
- Handling communication issues
- Quality assurance scoring
- Fax verification requirements
Which of the following is the most important when opening your call?
On a recorded line
We are a background screening company
Good Morning/Afternoon
Greeting the source by their name
If the source is unable to hear you , it's okay to not apologize and just start over your opening spiel
True
False
What is the minimum passing score for your QA Monitors?
5.00
4.76
4.53
4.65
Select ALL line items that are MANDATORY for fax verification
Fax Number/Email Address
Attention
Turnaround Time
If release is needed
If they accept E-Consent
If they are authorized
The job title and name of the source
If the company is still in business
If there is another person who can verify
If you are transferred 4 times during a call conversation for verification, How many times do you need to repeat your opening spiel?
1
2
3
4
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