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2018 Compliance Training Series - Session II

Your First Name

Your Last Name

Your Office Location [City and State ONLY]

Replying to email communications must occur within 24 hours of receipt for exernal emails only?

A. True

B. False

Which of the following statements are true (select all that apply)?

A. Jokes may be sent via email provided that they are funny

B. Email is always the best method of communication

C. Use cc (courtesy copy) field to address individuals you expect will act on the contents of your email

E. Personally Identifiable Information "PII" must be excluded from email communications

It is important to communicate respectfully in emails?

A. True

B. False

The goal of every email should be to present you and the company in a positive way?

A. True

B. False

When a sense of urgency exists, which method of communication does the training recommend?

A. Email

B. Telephone

C. Letter

D. Telegraph

E. Pictogram

To ensure that email messages strike a proper tone, you should (check all that apply):

A. Avoid using all caps

B. Use "please" and "thank you" to soften the message

C. Be concise [to the point]

D. Pose questions separately from other paragraphs of text

E. Proofread emails before sending

F. Write with the recipient in mind

G. Use spelling and grammar check features

H. Write quickly because you have a lot of other things to do

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