Paperless Call Center
Paperless Call Center Quiz
Test your knowledge on the essential mitigants for various customer profiles in a paperless call center environment. This quiz covers important topics for identifying valid documents for salaried and self-employed customers, as well as requirements for different types of housing situations.
- 5 Multiple Choice Questions
- Assess your understanding of mitigants
- Improve your comprehension of customer verification processes
Which of these is valid mitigant for OV -ve (salaried customer)?
Salary Credit Banking
Company ID
Form 16
Offer Letter
Which of these is valid mitigant for OV -ve (self-employed customer)?
GST
ITR
Trade License
Form 16
Which of these is valid mitigant for RV -ve Owned house cases?
Electricity Bill
Lease Agreement
Passbook Front page
Rent agreement
Which of these is valid mitigant for RV -ve Rented house cases?
Passbook Front page
Rent agreement
Electricity Bill
Lease Agreement
What mitigant is required in cases with Untraceable addresses?
2 Additional landmarks
OGL Status
Employment Type
Type of business
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