THD TRIVIA
THD Trivia Challenge
Test your knowledge with our comprehensive Home Depot trivia quiz! This quiz is designed to challenge your understanding of Home Depot policies, procedures, and services.
- 32 engaging questions
- Multiple choice and checkbox formats
- Scores to track your performance
What KB would we find the information pertaining to creating a quick a quick path for Order up - MA refunded needed ?
Who do we need to call to obtain a RGA number?
OEM
Delivery Team
RES
Store
Which of the following cases can you not perform?
Order verification
Supervisor call back request
PO stuck in Vendor status
Order Eta
When can we create a quick path for MA Order-Up Refund?
When the item is in pending cancellation status
After 72 hours Business Hours
After 48 Business Hours
The same day
What options are there for returning an item?
Customer Drop Off
Carrier Pick up
Store Drop Off
All of the above
How long does a customer have to pick up a Boss/BOPIS order from the store?
24 hours
72 hours
5 Days
168 hours
What must a customer receive before picking up their item from the store?
A call from the store
Their customer order confirmation email
A knock on the door
Order is ready for pick up email
How long does it take to process a paypal refund?
10 days
7-10 business days
3-5 business days
7-10 days
How long does it take to process a consumer credit card refund?
If a customer processed a refund on 3/18 for purchase made using paypal, when will the customer receive his refund?
3/31
3/28
3/24
3/21
If a customer order went into pending cancellation on 3/20, what is the date that we can submit a quick path?
3/24
3/25
3/26
3/26
James called in with damaged appliance on day of delivery. He refused the order and would like compensation. We should go ahead and provide compensation and replacement for James.
True
False
We can compensate for damaged item on delivery immediately, for a customer when they are awaiting a replacement.
True
False
What parts/services cannot be added after a MA order has been placed?
Stacking Kit
Installation
Haul Away
Power Cord
A customer wants to reschedule a plumber/electrician. We schedule a service call.
True
False
Customer wants to move in an appointment date. Who do we call?
MDO
Ghost Busters
OEM
RES
How long should you stay in ACW?
2-3 Minutes
Only to notate
5 minutes
You see a note in DMP stating to schedule a pick via RATS. What do you do?
Call the Store Manager
Call RES
What is the goal for ASAT ?
85%
80%
88%
What is the name of the home depot mascot?
Tom Depot
Harry Depot
Homer Depot
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