BSA - Training Session
BSA Training Challenge
Test your knowledge and skills in our BSA Training Session quiz! This quiz covers essential topics like check-in procedures, room upgrades, and member benefits, ensuring you're well-prepared for your role.
- Multiple choice questions
- Focus on customer service excellence
- Enhance your understanding of Marriott Bonvoy membership
During check in associate must
Verify departure date
Confirm room type
Confirm method of payment
Confirm number of guests
When preparing room keys associate must:
Write the name on key holder
Ask the number of room keys
Deliver with two hands
Give directions to the elevator / room location
Suite Upgrade is:
Excluded for Gold Elite members
Included for Platinum Elite, Titanium Elite or Ambassador Elite members
Based on availability
The check-in is error free when:
An unoccupied guestroom
Error free
At least one passport is delivered
Functioning key(s)
An inspected guestroom
No credit card is needed
When closing a conversation with a guests you MUST say:
Anything else I can assist you with?
Anything else I can assist you with Mr Smith?
Which is the difference between an Ambassador and a Titanium
Your 24
Ambassador Elite Service
Late check out granted
Suite Night Award
Which are the benefits for Platinum Members
Complimentary Wi-Fi Access
75% of Bonus Points
Complimentary Late Check-out
Complimentary Room Upgrade
Welcome Gift choice
10% Retail Discount
Which are the benefits for Silver Members
Complimentary Wi-Fi Access
10% of Bonus Points
10% SPA Discount
Which are the benefits for Gold Members
500 Marriott Bonvoy points
15% Retail Discount
25% of Bonus Points
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