Phase 2 Training

What are our summer peak hours?

What are our winter peak hours?

The recommended temperature for a thermostat to be set at during the winter is 68 degrees.

The recommended temperature for a thermostat to be set at during the summer is 80 degrees.

If there is a returned payment on an account, how long does the member have to pay it?

Where do you look for an inspection/release?

What orders would require an inspection/release before it is reconnected?

What orders require a waiver?

If a service is currently disconnected and a new member is applying for service to be reconnected today but it's after 12PM, the member is charged a $50 same day fee.

The minimum deposit for a temporary/saw service or an outbuilding is $300

Merol had service with us 8 months ago and is reapplying. Do we need to run a soft credit check?

Leslie has active service with us and is transferring service to another location. Do we need to run a soft credit check?

Christie had service with us 10 months ago and left a bad debt of $200. Do we need to run a soft credit check?

A new member is on the phone and needs to apply for service. What do they need to fill out?

If a new member declines a soft credit check, they need to come into the office with a picture ID and their SS card.

What does the green result mean on a soft credit check?

What does the yellow result mean on a soft credit check?

What does the red result mean on a soft credit check?

A member calls in and says that there is a limb hanging over the line on their property and it is causing the line to sag. They still have power. What order do we need to put in?

A member calls in and says that there is a tree leaning towards the power line on their property and they're worried about the storm coming this weekend causing the tree to fall on the line. What order do we put in?

Ms. Smith has recently gotten married and needs to change her name. What form does she need to fill out?

Brandon would like to authorize his fiance' on his account. What form does he need to fill out?

Kimra's name is misspelled in Ivue. What form do we need to fill out?

Chelsea no longer wants service in her name and wants to transfer everything to her cousin. What form needs to be filled out?

Catharine has bank draft set up and wants to stop it immediately. What form needs to be filled out?

Stacy has bank draft set up for her house and is now wanting to set up her new outbuilding account using the same bank draft information. What form needs to be filled out?

Tosha currently has bank draft set up but is now wanting to set it up with a different bank account. What form needs to be filled out?

Ginger's service was disconnected due to a mix up with her payment. As a one-time courtesy, you agree to remove the $35 reconnection fee. What form should be filled out?

Missy previously had service with us and saw her name on the Unclaimed Capital Credits list. What form does she need to fill out?

Brody previously had service with us and has unclaimed capital credits. He is reapplying for service. What form should be used to have the capital credits moved from unclaimed?

Jamie calls in and says that she her lights are blinking and her oven is no longer working. What order should be put in?

Tracie had people digging in her back yard and said that someone hit an underground line. What order needs to be put in?

Sherry calls and she has no power. The account has not been disconnected due to non-payment. She says that she has checked her breakers and everything seems fine. You ping the meter and the result that comes back is ON. Does she need to report an outage?

Shannon is having trees cut down and needs the service lines out of the way. What order needs to be put in?