Inbound Calls - "Other Types of Calls" Quiz
Inbound Calls Proficiency Quiz
Test your knowledge and skills in handling various types of inbound calls in a real estate context with our Inbound Calls Proficiency Quiz. This quiz will challenge your understanding of the best practices for managing calls from renters, agents, media, and potential clients.
Whether you're a seasoned professional or just starting out, you will learn how to:
- Effectively handle inquiries from different callers
- Properly document and assign leads in the FUB system
- Identify spam and manage media inquiries professionally
A renter calls from the Google Inbound inbox. What do you do?
Kindly let them know we don't service rentals
Tell them we do rentals and you're happy to help
Hang up
Have an extended conversation
You answer a call from a company trying to sell us a service or partner with us (window installation, cleaning, repairs, a new technology tool etc.). What do you do?
Tell them we don't want to work with them
Add to FUB and assign to Kendall
Add to FUB with no notes
Gather info, add to FUB and assign to Cassy
Another agent or broker calls wants to refer us business. How do you handle it?
Take the referral yourself
Gather all info and assign to Brooke in FUB
Gather all info and assign to Cassy in FUB
Gather all info and assign to Sarah in FUB
Another agent calls looking to speak to an agent on the team who isn't you. What do you do in FUB?
Add them, write note, assign to Kendall
Add them, write note, assign to Cassy
Add them, write note, assign to Sarah
Add them, write note, assign to intended Agent
You answer a call and it's an agent who is interested in joining the team (a recruit). You gather their contact info, add them to FUB and need to assign it out. Who should you assign it to?
Kendall
Bill
Sarah
Brooke
A reporter or other employee of a media outlet calls wants to talk to someone, conduct an interview, get a quote, etc. What do you do?
Answer their questions yourself
Only gather their contact info
Gather contact info and media info and assign to Kendall
Hang up on them
You get a call from someone looking to rent on any inbox EXCEPT the Google Inbound line. How should you handle that?
Keep it as brief as possible
Get their contact info, tell them we don't service rentals but would happily send them info
Immediately hang up
Tell them we service rentals
Someone calls us after seeing one of our yard signs on one of our active listings. What should you do?
Gather info, assign to Sarah in FUB
Follow your usual Buyer Conversion strategies
Gather info, assign to the Listing Agent in FUB
Hang up
You answer a call that is clearly spam. What do you do?
Hang up immediately and block their number in FUB
Try to talk to the person
Track them down and tell the FBI
Add them to FUB as a contact
Regardless of type of call, what should you ALWAYS do for every single call you answer?
Friendly greeting that mentions KBT at RE/MAX
Get all contact info
Add into FUB
All of the above
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