Inbound Calls - "Other Types of Calls" Quiz | Take the Quiz

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Inbound Calls Proficiency Quiz

Test your knowledge and skills in handling various types of inbound calls in a real estate context with our Inbound Calls Proficiency Quiz. This quiz will challenge your understanding of the best practices for managing calls from renters, agents, media, and potential clients.

Whether you're a seasoned professional or just starting out, you will learn how to:

Effectively handle inquiries from different callers
Properly document and assign leads in the FUB system
Identify spam and manage media inquiries professionally

11 Questions3 MinutesCreated by CallingAgent42

A renter calls from the Google Inbound inbox. What do you do?

Kindly let them know we don't service rentals

Tell them we do rentals and you're happy to help

Hang up

Have an extended conversation

You answer a call from a company trying to sell us a service or partner with us (window installation, cleaning, repairs, a new technology tool etc.). What do you do?

Tell them we don't want to work with them

Add to FUB and assign to Kendall

Add to FUB with no notes

Gather info, add to FUB and assign to Cassy

Another agent or broker calls wants to refer us business. How do you handle it?

Take the referral yourself

Gather all info and assign to Brooke in FUB

Gather all info and assign to Cassy in FUB

Gather all info and assign to Sarah in FUB

Another agent calls looking to speak to an agent on the team who isn't you. What do you do in FUB?

Add them, write note, assign to Kendall

Add them, write note, assign to Cassy

Add them, write note, assign to Sarah

Add them, write note, assign to intended Agent

You answer a call and it's an agent who is interested in joining the team (a recruit). You gather their contact info, add them to FUB and need to assign it out. Who should you assign it to?

Kendall

Bill

Sarah

Brooke

A reporter or other employee of a media outlet calls wants to talk to someone, conduct an interview, get a quote, etc. What do you do?

Answer their questions yourself

Only gather their contact info

Gather contact info and media info and assign to Kendall

Hang up on them

You get a call from someone looking to rent on any inbox EXCEPT the Google Inbound line. How should you handle that?

Keep it as brief as possible

Get their contact info, tell them we don't service rentals but would happily send them info

Immediately hang up

Tell them we service rentals

Someone calls us after seeing one of our yard signs on one of our active listings. What should you do?

Gather info, assign to Sarah in FUB

Follow your usual Buyer Conversion strategies

Gather info, assign to the Listing Agent in FUB

Hang up

You answer a call that is clearly spam. What do you do?

Hang up immediately and block their number in FUB

Try to talk to the person

Track them down and tell the FBI

Add them to FUB as a contact

Regardless of type of call, what should you ALWAYS do for every single call you answer?

Friendly greeting that mentions KBT at RE/MAX

Get all contact info

Add into FUB

All of the above

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