Chapter 1 System Analysis and Design

Transaction Processing (TP) systems are inefficient because they process a set of transaction-related commands individually rather than as a group

True

False

Network administration includes hardware and software maintenance, support, and security.

True

False

Many companies find that a trend called empowerment, which gives employees more responsibility and accountability, improves employee motivation and increases customer satisfaction

True

False

In an information system, data is information that has been transformed into input that is valuable to users.

True

False

In a typical organization model, top managers _________.

Develop long-range plans, called strategic plans, which define a company's overall mission and goals.

Provide direction, necessary resources, and performance feedback to supervisors and team leaders.

Oversee operation employees and carry out day-to-day functions, coordinating operational tasks and people.

Include users who rely on transaction processing (TP) systems to enter and receive the data they need to perform their jobs.

A(n) ______________ showed the data that flows in and out of a system processes.

Process model

Object model

Business model

Network model

Structured analysis is called a(n)______ technique because it focuses on processes that transform data into useful information.

Iterative

Process-centered

Inferred

Model-specific

Business support systems __________.

Provide job-related information support to users at all levels of a company.

Simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied.

Process data generated by day-to-day business operations.

'include email, voice mail, fax, video conferencing, word processing, automated calendars, database management, spreadsheets, and integrated mobile computing systems.

A(n) _________________ is the set of beliefs, rules, traditions, values, and attitudes that define a company and influence its way of doing business.

Corporate culture

Team guideline

Mission statement

Ongoing-rule-set

In a typical company organization model, middle manager _______________.

Evelop long-range plans, called strategic plans, which define a company's overall mission and goals.

Provide direction, necessary resources, and performance feedback to supervisors and team leaders.

Oversee operation employees and carry out day-to-day functions, coordinating operational tasks and people.

Include users who rely on transaction processing (TP) systems to enter and receive the data they need to perform their jobs.

A large concentration of servers working together is called a ________________?

Server window

Server application

Server ranch

Server farm

A(n) _______________ uses various symbols and shapes to represent data flow, processing and storage.,

Process flow diagram

Object model

Data flow diagram

Network model

Structured Analysis is a traditional systems development technique that uses a series of phases, called the _________, to plan, analyze, design, implement, and support an information system.

Object-oriented (o-o) analysis

Systems development life cycle (SDLC)

Transaction processing system (tp)

Enterprise resources planning system (ERP)

Chapter 1 System Analysis and Design

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