Part 1,2,3 excel
Data Migration and Integration Quiz
Test your knowledge on data migration, integration scenarios, and the fun
- 115 questions covering a wide range of topics
- Multiple-choice format to enhance learning
- Ideal for professionals in the SAP field
1. "Which of the following are valid approaches for data migration in non-integrated environment (2 answers)"
a) Manual Migration
b) Data migration using preconfigured iFlows
c) Tool-Supported migration using XLS templates
d) Export and Import CSV files
2. "You want to execute Intitial data load using Data Workbench. Which operations are supported? (2 answers)"
a) Import
b) Insert
c) Export
d) Upsert
4. "You want to import data using Data Workbench and CSV files. Choose the valid activities to be performed (2 answers)"
a) Download file template (.CSV)
b) Maintain the data in the CSV file without header line and upload it back to the system
c) Check the progress from the Data Workbench -> Monitor view
d) Maintain the data in MS Excel using the Cloud For Customer Add-in
5. Which of the following integration scenarios are possible (2 answers)
a) Integration of Cloud for Customer with SAP ERP system
b) Integration of Cloud for Customer with SAP ERP and SAP CRM systems at the same time
c) Integration of Cloud for customer with multiple SAP CRM systems at a time
d) Integration of SAP CRM with multiple SAP Cloud for Customer tenants
6. "Which of the following C4C objects support bidirectional integration with SAP ERPand SAP CRM (2 answers)"
a) Accounts
b) Products
c) Contacts
d) Currency conv. Rates
7. "Please, select the object which supports unidirectional replication from SAP Cloud for customer to SAP CRM"
a) Ticket
b) Lead
c) Campaign
d) Activities
8. "You want to create a sales ordert in the S/4 Hana environment out of Sales Quote in C4C. Which statements are valid. (2 answers)"
a) You can prevent the creation of follow-up documents for Prospect if the respective functionality is enabled
b) Creation of follow-up documents for prospect is not possible at all.
c) Follow-up documents can be created for accounts which do not exist in S/4Hana.
d) Sales order simulation needs to be executed so that the external pricing can be executed
9. Which of the following is valid for the Twitter integration (2 answers possible)
a) you can listen for @Mentions
b) you can listen for #Hashtags
c) It's not possible for the service agents to reply back via alternative twitter account
d) data is extracted from twitter using import run.
10. Please select the valid statements related to the Facebook account integrations (2 ans)
a) Operation activate/deactivate account is supported
b) it is possible to configure alternative twitter account for response
c) you can select the logging level
d) you can listen for @Mentions
11. Which of the following statuses are valid for the "Report incident" functionality (2 answers)
a) High
b) Medium
c) Minor
d) Moderate
12. "The C4C Administrator has received an incident, which is related to an issue with the SAP Product. What actions have to be performed to have the issue addressed by SAP"
a) add note of type "Note to provider" Set the action to "Propose Solution"
b) Request additional infromation from the Requester via mail
c) Set the action of the ticket to "Send to provider"
d) Set the action of the ticket to "Send to requester"
13. You need to configure the scoping in your system. How can you do this?
a) By choosing "Open Activity List" from the Implementation Projects view of Business Configuration
b) From the Administator Work Center
c) By choosing "Edit project scope" from the Implementation Projects view of Business Configuration
d) From the Service control center, Systems view
14. "You are trying to maintain a fine tuning activity in the activity list. The activity is read-only. What could be the reason for this."
a) The user is not authorized
b) The user is not a Service agent
c) the activity is not added to a project
d) there is a dependency to another activity
15. You want to configure Service Level agreements. Where can you do this? (2 answers)
a) Administrator work center
b) Service control center work center
c) From the scoping
d) From the Fine-tunning activity list
16. You want to configure Organizational work distribution. Where can you do this? ( 2 answers)
a) Administrator work center
b) Service control center work center
c) From the scoping
d) From the Fine-tunning activity list
17. "You want to assign a report to the home screen of a specific business role. When you try to add it, it is not visible in the list of reports. What could be the reason?"
a) The report is not activated
b) The data source is corrupted
c) Missing propper assignment of the report.
d) You have no authorizations to add the report to the home screen
18. You want to create a custom report. Which of the following could be valid key-figures for selection (2 answers)
a) Expected Value
b) Number of opportunities
c) Account
d) Analysis Phase
19. You want to create a custom report. Which of the following could be valid Characteristics for selection (2 answers)
a) Expected Value
b) Number of opportunities
c) Account
d) Analysis Phase
20. You have decided to create a custom Data Source. What options for uploading the data you have ? (3 answers)
a) Data Integration with SAP BW
b) Manual upload via CSV File
c) Upload data using WebService
d) HTML Mashup
21. "You want to provide your Sales representitives powerfull reports for their tablets. However they will be using them A lot in offline mode. Which option for reporting would you use"
a) XLS reports
b) Native C4C Analytics
c) HTML Mash-ups containing BW Reports
d) options B) and C)
22. You want to create a new custom report. Which work center would you use in order to do this?
a) Administrator
b) Business Configuration
c) Business Analytics
d) Data Workbench
23. You want to maintain Product categories in your company. Where would you do this ? (2 answers)
a) In the Fine tunning activity list
b) In the Administrator work center
c) From the Project Scoping
d) From the Products work center
24. Which of the following statements related to the product category hierarhies are correct (2 answers)
a) Products must be assigned to Product Category
b) Multiple product category hierarchies can be maintained
c) Product Category hierarchy can be created using file upload
d) Product Category hierarchy can have validity period
25. Which of the following product related fields are Sales Org and Distribution channel dependant (3 answers)
a) Unit of Measure
b) Product Category assignment
c) Customer Part Number
d) Sales Notes
26. You want to create a registered product. Which of the following fields are mandatory: (2 answers)
a) Customer
b) Warranty
c) Serial ID
d) Product
27. Which of the following objects can the Competitor objects be assigned to (2 answers)
a) Sales Quotes
b) Opportunities
c) Tickets
d) Surveys
28. Which of the following are main price elements(2 ans):
a) Surcharge
b) List Price
c) Cost Estimate
d) Discount
29. "According to SAP which steps have to be performed during initial implementation to insure propper access and work distribution (3 answers)"
a) Configure soping and execute fine tunning activities
b) Organizational structure setup
c) Business role definition
d) Emoployee and Business user maintentance
30. You want to limit the access of specific user to Submit Sales quote. What would you do
a) fine-tune the access to the respective action from the respective user's Business role
b) Deactivate the action from Adaptation mode
c) Define a CodeList restriction
d) Define Workflow rule
31. You want to provide authorization to the certain user to see Accounts work center. How can you do this?
a) Configure the respective item from the Activity list
b) Define Access restriction
c) Assign work center from Workcenter and View Assignment
d) Assign the respective employee to the org structure
32. You want to Disable the personalization for certain group of users. How can you do this?
a) Deactivate from Adaptation mode
b) fine-tune the access to the respective action from the respective user's Business role
c) Configure the company settings on Business Role level
d) Define workflow rule
33. You want to limit the access for certain group of users to the Accounts. Which settings do you use to apply restriction rules
a) Set-up approval Workflow
b) Access restriction
c) Access context
d) Define CodeList restriction
34 Which of the following are valid ways to create a Sales Quote (3 answers)
a) Create sales Quote as a Follow-up from Opportunity
b) Create sales quote as a follow-up from Appointment
c) Create sales quote from a sales quote
d) create a sales quote from Sales Order
35. Which of the following is supported by Sales Quote: (2 answers)
a) Order Simulation
b) Execute external pricing in non-integrated scenario
c) Execute external pricing in integrated scenario
d) Send multiple sales quote proposals using Sales Quote Versions
36. Which of the following is valid for the Sales Quote versions
a) Sales quote versions can be generated in offline mode
b) Group ID is displayed by default on the Print Form
c) You can create Follow-up documents in S/4 for all sales quote versions
d) you can search and track the versions of the quotes based on the Group ID field
37 When you request external pricing for Sales Quote which of the following are executed (2 answers)
a) Status of the Sales Quote is set to Executed
b) Pricing status is set to Calculated Successfully
c) Credit Limit calculation takes place
d) Sales Quote is replicated to S/4 Hana
38 Which of the following is a valid way to add products to Sales Order (2 answeers)
a) Add products from a Lead
b) Add products from past Sales Orders
c) Add products from Product List
d) Add products based on a Workflow rule
39 You want to have approval process for Sales Order. What do you have to do ? (2 answers)
a) Implement Workflow Rule
b) Configure the respective activity in Fine Tunning activity list
c) Activate the approval from the Scoping questions
d) Copy the Default approval process into custom approval process and set validity date
40 You want to have Sales Order summary printed from the system. What needs to be done?
a) Configure the Print form
b) Configure the respective activity in the FineTunning
c) Assign access restriction
d) Activate the feature from the scoping questions
41. Which of the following are valid Order Transfer statuses (2 answers)
a) Not started
b) Initiated
c) In Progress
d) Interrupted
42. You want to create a Lead. Which of the following is possible. (2 answers)
a) You can create a lead without specifying an account
b) You can use create a new account from the value help
c) You can create Sales Order out of a Lead
d) You can request external pricint
43. Which statements apply for the lead aging: ( 2 answers)
a) the lead is relevant for Lead Aging only if there are no activities assigned to it
b) Lead aging is calculated based on the time certain lead stays in a specific phase
c) When lead aging occurs the lead will be automatically closed
d) When lead aging occurs notifications can be sent
44. Which of the following objects support bidirectional repliction with SAP Marketing Cloud (2 answers)
a) Lead
b) Activity
c)Oportunity
d) Contact Person
45. Which of the following features are valid for the Opportunity management (3 answers)
a) Create an account from account search value selection
b) Replication to S/4 Hana
c) External Pricing request
d) Set-up Workflow rules for Sales quote to update Opportunity and create foll-up opportunity
46 Which of the following is relevant for the influencer map (2 answers)
a) Shows the influence of assigned to the opportunity contacts and employees
b) Has to be configured from the Fine Tunning activities
c) You can see influencing contacts and employees not assigned to the apportunity.
d) Can be generated based on Business Partner relationship
47 You want to update the Buying center relationships of an account. What will happen to all existing opportunities for this account? (2 answers)
a) The buying center of the opportunities will be updated automatically.
b) The buying center of the opportunities will not be updated.
c) You will be able to import buying center relationships from the account
d) We can decide whether the buying center of the opportunities is syncronized or not based on the Scoping
48 Which of the following is valid for the territory management: ( 2 answers )
a) you can have multiple territory hierarchies
b) territory hierarchy levels are configured from the Territories view of the Sales Work center
c) Territory management needs to be activated from the scoping
d) You can upload territory hierarchies using API
49 You want to assign Sales Rep from your team to be responsible for different geographical regions. What should you do? ( 2 answers )
a) Activate Multiple teritory assignment from the scoping
b) Assign the employee to multiple territories with a specific role
c) Define territory realignment run
d) Assign manually the employee to an a Account
50 Which of the following is valid for multiple territory assignment (2 answers)
a) Override teritory checkbox will prevent the realignment run from recalculating the territory assignment
b) The reallignment run will recalulate the territory assignment for the account and assign all relevant teritories
c) The realignment run will recalulate the territories to all relevant documents and assign all team members from the assigned territories
d) The realignment run will not recalulate the territories of the relevant documents.
51 You want to create a realignment run for single territory assignment. How should you structure the realignment rule?
a) The most specific rules at the beginning
b) The most generic rules at the beginning
c) The specific order of the rules is not relevant
d) It's not possible to define rules for the realignment run.
52 You want to define realignment rule for territory assignment. Which fields can be used? (2 answers)
a) Standard account fields
b) extension fields on account header level
c) Standard fields on document header level
d) SLA rules
53 Which of the following are valid Sales Target planning dimensions (3 answers)
a) Employee
b) Territory
c) Opportunity
d) Account
54 Which statements for the Sales Target planning versions are NOT correct
a) You can have only one active planning version at a time
b) You can copy sales target data from existing plan
c) You can adjust sales planning target, but it needs to be approved by the sales manager afterwards.
d) Plans can be based on amount or volume
55 Which of the following are valid dimensions for Sales Forecasting (3 answers)
a) Sales organization
b) Product Category
c) Forecast category
d) Horizon
56 You can modify values in the Sales Forecast as long as its status is not active.
a) true
b) false
57 Which operations can be performed on Master layout level (3 answers)
a) Add new field
b) Set field as invisible
c) Set field as mandatory
d) Add new query and change default query
58 Which operations can be performed on Page layout level (2 answers)
a) Add new field
b) Set field as invisible
c) Set field as mandatory
d) Add new query and change default query
59 You want to remove some fields that you don't use on the screen. Which option would you use?
a) Personalization
b) Adaptation
c) Acess restriction
d) CodeList restriction
60 You want to limit the amount of values available in a drop-down list based on information in another field. What operations should you perform?
a) Apply access restriction
b) Use Personalization to modify the list
c) Apply Code List restriction and assign it to a Business Role
d) Limit the access rights on field and action level
62 You want to add a URL Mashup on the screen. How can you do this?
a) You can use adaptation mode from the screen to which you want to add the mashup
b) You can add mashup from Personalization mode
c) The mashup needs to be configure from the Administrator tab
d) You can configure the mashup from the Fine-Tuning activity list
63 Which of the following are valid account team roles (2 answers)
a) Employee responsible
b) Employee responsible - Sales
c) Sales Representative
d) Account Team member
64 Which of the following roles is considered as account owner and can have only one member assigned to it?
a) Employee responsible
b) Employee responsible - Sales
c) Sales Representative
d) Account Team member
65 Which of the following does NOT apply for the account hierarchies in Cloud for customer
a) Account hierarchies support integration with SAP ERP
b) Account hierrarchies support integration with SAP CRM
c) Account hierarchies are represented as Business Partner relationship
d) account hierarchies can be uploaded via file
66 You want to perform Business partner merge in C4C. Which actions will be executed by default? ( 3 answers)
a) the old account will be marked as obsolete
b) all open records will be reassigned to the primary account
c) all closed records will be reassigned to the primary contact
d) the address lines will be copied based on the rules defined in the BADI
67 You want to send an email 2 days after a ticket is successfully closed. What should you do ?
a) Activate the notification functionality from the scoping
b) Set-up the notification from the Fine Tunning activity
c) Create a workflow rule
d) Generate an e-mail activity
68 What kind of actions can be triggered from a Workflow Rule? (3 answers )
a) update a field of object
b) send an email
c) execute external pricing
d) Create follow-up task
69 You want to create an approval process for Sales quotes. Which activities have to be performed (3 answers)
a) Configure the approval activity from the Fine-tuning activity list
b) Copy the template approval process into a new one
c) Activate the approval process from the scoping
d) Set-up the validity of the approval processes without gap
70 Which of the following are valid survey types (2 answers)
a) Static
b) linear
c) Dynamic
d) Multiple choice
73 Which of the following is applicable for the Visits (3 answers)
a) Check-In/Check-out functionality
b) View relevant tasks
c) Synchronize with MS Outlook
d) View offline on Ipad
74 Which of the following are valid activity types (2 answers)
a) Appointments
b) Visits
c) Meetings
d) Tasks
75 You want to request a new tenant. Which options to request a new tenant do you have? (2 answers)
a) From Systems view of the Service Control center WorkCenter
b) Request a tenant from the Administrator tab
c) From implemntation projects view of the Business configuration Work Center
d) From the Scoping activities in the project
76 When you subscribe for C4C how many tenants are you entitled to?
a) One test tenant and one Production tenant
b) One test tenant only
c) One test tenant, one Permanent test tenant and one production tenant
d) No restriction
77 You are planning to have SDK development. What should you consider?
a) you can deploy the development on the existing test tenant
b) you will need an additional test tennant where Development, initial configuration and integration will be done
c) you will have to request additional Permanent test tenant which will be used for Development only
d) there are no special considerations
78 Which of the following tool does NOT require VPN connection (2 Ans)
a) ERP Customer Factsheet
b) ERP Customer cockpit
c) BW report using html mashup
d) CRM Customer Factsheet
79 Which system supports bidirectional integration of opportunities with C4C
a) SAP ERP
b) SAP CRM
c) SAP Marketing cloud
d) SAP FSM
80 You want to have integration with sales solution that allows you to configure products and services, manage complex pricing structures, and automate the quote and proposal process. Which solution would you use?
a) SAP FSM
b) SAP CPQ
c) SAP Intelligent Sales execution (former DataHug)
d) SAP Marketing Cloud
81 "You have just designed a new report. You want to provide access to it to the right set of users. What options do you have? (2 answers)"
a) assign the report to a WorkCenter view
b) assign the report to Business User
c) assign the report to Business Role
d) unrestricted assignment
82 You want to limit the access to a report based on Business role. Which steps should be performed? (2 answers)
a) activate the role based assignment from the Fine tuning activites
b) send a mail to the user informing him about the assignment
c) assign the report to a Business role.
d) assign the report to the reporting dashboard
83 How can you maintain product price lists?
a) From Administrator tab
b) from Price list view of Products workcenter
c) from FineTuning activities list
d) from Scoping
84. Which of the following are valid price lists? (3 answers)
a) Base pricelist
b) Distribution chain specific price list
c) SalesOrganisation specific price list
d) Customer Group specific price list
85. Which of the following are valid discount lists (2 answers)
a) Overall Customer Discount list
b) Sales Organisation specific discount list
c) Customer specific discount list by product category
d) Customer specifi discount list by product hierarchy
86. You want to be able to use Base price list by product category. What do you have to do?
a) Nothing to do. The system does not support such price list
b) Nothing to do. The Base price list is available out of the box
c) You have to adjust the business configuration so that it is enabled.
d) You need to have integration with on premise system
11. How is the List price determined
"a) based on access sequence - from the most specific price, to the most generic one. The first price list which fullfils the criteria is chosen"
"b) based on access sequence - from the most generic price, to the most specific one. The first price list which fullfils the criteria is chosen"
c) based on access sequence - All price lists which fullfil the criteria are considered
d) The price list determination is done manually
12. How is the Product Discount determined
a) based on access sequence - from the most specific discount list, to the most generic one. The first discount list which fullfils the criteria is chosen
b) based on access sequence - from the most generic discount list, to the most specific one. The first discount list which fullfils the criteria is chosen
c) based on access sequence - All discount lists which fullfil the criteria are considered
d) The discount list determination is done manually
13. "You're creating a product and you want to assign a product category. However, it's not possible to assign the product to the category you want. What could be the reason?"
a) the product category is not in validity time
b) missing authorizations
c) product assignment is not allowed for this product category
d) system error. Incident has to be rised and sent to SAP
14. You have a Sales Quote create in C4C and you want to have follow-up document created in S/4 Hana. What options for follow-up document creation do you have (2 answers)
a) Create follow-up Opportunity in S/4
b) Create follow-up Lead in S/4
c) Create follow-up Sales Order in S/4
d) Create follow-up Sales Order Request in S/4
15. You want to have images of your products in the Sales Quotes. What do you need to do?
a) Upload the images in the Sales quote
b) activate the scoping question to add images to the sales quote form template
c) Adjust the Form template to fetch images from the product
d) This feature is not supported and would require custom development.
16. You want to have product images available in the Fast Order entry. What do you need to do
a) Upload the images in the Sales order
b) Enable product attachment download in offline settings
c) activate the scoping question
d) The feature is not supported and would require custom development
17. You have executed the external pricing for a Sales Quote, but you decide to add an additional discount afterwards. What will be the pricing status of the sales quote
a) Not Started
b) Not Calculated
c) Interrupted
d) In Progress
18. You are about to execute external pricing. Which operations will be performed? ( 3 answers)
a) BOM explosion
b) Employee substitution
c) credit check
d) free goods check
19. What's the purpose of the sales assistant
a) tool to structure the ‘qualification funnel’ for Leads
B) tool to structure the ‘qualification funnel’ for opportunities
c) tool to structure the ‘qualification funnel’ for Sales Quote
d) tool to structure the ‘qualification funnel’ for Sales Orders
20. Which field is updated when you execute external pricing on an Oportunity
a) Negotiated price
b) Proposed price
c) Standard price
d) List price
22. Which of the following is valid for the Upload functionalities of Territory management (3 answers)
a) Upload territory hierarchies via Excel or API is possible
b) Upload Territory team via Excel
c) Upload Opportunity territory mapping via Excel
d) Upload Account territory mapping via Excel
23. When employees are removed from a territory, they loose access to all accounts, contacts and business documents tied to this territory
a) true
b) false
24. Which of the following are valid Sales Target planning dimensions (2 answers)
a) Product
b) Product Category
c) Account Team
d) Service Agent
25. Which of the following are valid dimensions for Sales Forecasting (3 answers)
a) Sales Organization
b) Product Category
c) Employee
d) Account Team
26. "You want to Embed on the Account overview page a functionality from one of your planning systems.What kind of Mashup is this? "
a) URL Mashup
b) HTML mashup
c) Data Mashup
d) Custom Mashup
27. "You want to provide a link on the Account overview page which will open a page in a new window providing data for the account from an external portal.. What kind of Mashup is this? "
a) URL Mashup
b) HTML mashup
c) Data Mashup
d) Custom Mashup
27. "You want to fetch the VAT number of the account using an API and put it in a custom field on the overview page of the accountWhat kind of Mashup is this? "
a) URL Mashup
b) HTML mashup
c) Data Mashup
d) Custom Mashup
28. Where can you apply code list restriction from?
a) Administrator tab
b) From the Adaptation functionality
c) From the Fine Tunning activity list
d) using the Personalization
29. "You're running realignment run for a single territory management set of rules. The account team of one account is not recalculated. What should you check? (2 answers)"
a) Make sure there are no open business documents related to this account
b) Make sure there are employees assigned to the respective territory
c) Make sure the "Override territory" flag is not set in the account
d) Make sure the that you have the right sequence of the rules in the realignment run.
30.Which of the following are valid survey types (2 answers)
a) Static
b) Matrix layout
c) Text based
d) Amount based
30. When does SAP notify the customer about an upgrade
a) 4-6 weeks before test tenant upgrade
b) 4-6 weeks before production tenant upgrade
c) 2 weeks before test tenant upgrade
d) 2 weeks before production tenant upgrade
32. Who is notified when C4C will be upgraded?
a) all Service agents
b) all employees
c) The IT Manager of the company
d) Customer's IT Contact, as maintained in Service Control Center -> Contact Details
33. When is the production tenant upgraded?
a) 4-6 weeks after the test tenant is upgraded
b) 2 weeks after the test tenant is upgraded
c) once confirmation from the customer is received
d) The customer needs to trigger the upgrade manually
34 SAP wants to apply a hotfix in the system. What is going to be affected?
a) The customer tenant will be affected only
b) All tenants within the system will be affected
c) All systems will be affected by the hotfix
d) b and c
35. You've subscribed for C4C public cloud. Which of the following is a correct statement (2 answers)
a) you'll be entitled for Test tenant and Production tenant on the same system
b) you'll be entitled for Test tenant and Production tenant different systems
c) there will be other customer tenants sharing your systems
d) there will be no other customer tenants sharing your system
36. "You have recognized that one of your Accounts has also started selling similar products to those that you produce. What should you do ? (2 answers)"
a) Call him over the phone and ask him to stop doing it
b) Create the account again as Competitor in the system and add all competitor products to it
c) activate Multiple roles assignment for Business partner from scoping
d) navigate to the competitor view, find the account and click on "create competitor from business partner"
37 You want to create a new KPI. Which work center would you use in order to do this? (2 answers)
a) Administrator
b) Business Configuration
c) Business Analytics
d) Analysis
38 You were asked to load the employees in the system. Which steps are relevant for this operation? (2 answers)
a) Migrate the employees in C4C. Business users will be generated automatically.
b) Migrate the Business users in C4C. Employees will be generated automatically.
c) Assign Employees to the respective Org structure and/or Territories. Assign Business roles to Business users
d) Assign Business users to the respective Org structure and/or Territories. Assign Business roles to Employees
39 Some of your colleagues have to be able to do customizing and configuration activities, as well as work on business tasks (for ex. Create Opportunities,.. Etc). How should you achieve this according to SAP?
a) Create Service Agent and Employee and maintain authorizations for the respective Business Users
b) Create Service Agent only and maintain extended authorizations for the respective Business user
c) Create Employee only and maintain extended authorizations for the respective Business user
d) Create Business user only and assign all necessary authorizations.
40 "You want to make sure that if a sales quote's amount is above certain treshold an approval process will be triggered.What should you do ? (2 answers)"
a) Configure the approval activity from the Fine-tuning activity list
c) Set up the approval process and maintain its validity
B) Activate the approval process from the scoping
D) Maintain the Approval limits from the Sales WorkCenter
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