MDM Patient Record Complaints
MDM Patient Record Experience Survey
Welcome to the MDM Patient Record Complaints Quiz! This survey is designed to gather your insights and experiences related to the MDM staff and their efficiency in retrieving patient records. Your feedback is crucial for improving our services.
- Share your experience about staff interactions.
- Help us identify key areas for improvement.
- Contribute to enhancing patient care communication.
In which department do you work?
Physician
Admissions
Therapy
Finance/Billing
Nursing
Hospice
Reception
Other
Do you work more weekends or week days?
Weekends
Week Days
Around what percentage of the time would you consider your interaction with MDM staff unsatisfactory?
I usually have to call 3+ times before MDM staff answer the phone on a week day.
True
False
I usually have to call 3+ times before MDM staff answer the phone on the weekend.
True
False
I usually wait over an hour before receiving a requested chart on a week day.
True
False
I usually wait over an hour before receiving a requested chart on the weekend.
True
False
I would consider the MDM staff "rude" for majority of my interactions with them.
True
False
MDM staff seem rushed and busy when I contact them about retrieving a chart on a week day.
True
False
MDM staff seem rushed and busy when I contact them about retrieving a chart on the weekend.
True
False
Which would you consider to be a major part of your dissatisfaction with MDM and retrieving patient charts?
Take too long/forgotten
Rude
Do not answer phone within first 2 calls
Retrieve wrong chart
Other
How well would you rate your interaction with MDM staff in regard to retrieving patient charts?
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