FSE and Vanir LIte
FSE and Vanir Lite Training Quiz
Test your knowledge on FSE and Vanir Lite systems with our comprehensive quiz. This quiz is designed to assess your understanding and ensure you are well-equipped to handle common scenarios related to FSE and Vanir Lite.
- 11 challenging questions
- Multiple choice and checkboxes format
- Immediate feedback on your answers
When IT-Department contact us and request to activate FSE, what do we do?
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Go to Home and use Quick entry
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Go to Antivirus and use Quick entry
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Go to Endpoint Security and choose Quick entry
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Where do we configure the welcome letter to send for all activation?
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We send a manual email via outlook to Master if his email address is known.
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We go to ES > License and click the envelope for each vessel they activate and send the welcome letter.
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We go to ES > Settings and enable welcome letter and write down the email addresses.
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We go to the vessel overview page and click on the cogwheel icon behind the full shield to configure the welcome letter.
How can we see the FSE client states: Multiple answers are good.
Via the Portal as it is uploaded every 4 hours
Request dashboard screenshot
Request a report log from all PCs
Request additional logging from all PCs
Request report log from Communication PC.
How do we deactivate Vanir Lite?
Remove License.
Change License date to next month.
We do not do that. Inmarsat takes care of the Acivation and deactivation regarding FSE.
We send an email to Fincance requesting them to deactivate.
Send reset guardian instructions.
What do we do when FSE client is not able to connect to Communication PC?
Reinstall Client
Reinstall ESET
Reset Client
Open Firewall
Send 2 Manuals to configure network in ESET and unblock IPs / Software
Request master to contact IT-Department.
What can we check in the Port-IT-Guardian folder when reviewing a report log. (Multiple answers are correct)
Check If stopped services still have the Executable files.
Check if all the updates are present.
Check if Tinyweb is logging errors.
Check the date of the log files.
How can you identify if there are Multiple Communication PCs installed?
Check the client PCs if they all connect to the same Communication PC.
Monitor the dashboard to see if multiple PCs have the Server Tag.
Send reset AVGUS script to see the errors in screenshot
Request Master to go the dashboard: 127.0.0.1:8016 on a client PC
We receive 2 out of date alert message every hour in Helpdesk with 2 different PCs
Captain is reporting that after installation of FSE, he is not able to access shared folders. What do we do?
Request Master to Reset Guardian.
Request Master to follow the 2 manuals to configure the network in ESET and unblock IP's
Request Master to do Open firewall
Request Master to remove FSE software
Request Master to Contact IT-Department
FSE is not able to export email updates. What could be the casue of it?
Email is blocked.
The wrong email type has been sent.
The older update file was sent.
FSE does not use Email export
ESET shows that the Mirror username and Password are not correct. What can we do to resolve this?
Re-apply License file.
Reset services.
Re-apply XML.
Escalate to IT-Department.
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