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What's running your business:
habit, the standard system, or The Freedom System?

What percentage of your business processes (from answering the phone to customer onboarding, to internal/external marketing, to employee hiring/firing) are documented in clear, written form?
Less than 5%
5 - 25%
25 - 50%
50 - 75%
75 - 95%
More than 95%
100%
What percentage of the business processes captured in clear, written form are up-to-date? (Meaning they accurately describe how to perform these functions today.)
Less than 5%
5 - 25%
25 - 50%
50 - 75%
75 - 95%
More than 95%
100%
I'm not sure
What percentage of the business processes captured in clear, written form are trained on regularly (at least once per month)?
Less than 5%
5 - 25%
25 - 50%
50 - 75%
75 - 95%
More than 95%
100%
Do employees have easy access to the written documentation that operate their position?
Some of it
Most of it
All of it
No, not really
I'm not sure
What percentage of your written processes are in a easy to follow format? (In other words, could I come into your office today, choose a written process, and work it successfully to completion simply by following the written documentation?)
Less than 5%
5 - 25%
25 - 50%
50 - 75%
75 - 95%
More than 95%
100%
I'm not sure
Do you currently have a structured process for employee accountability?
Yes
No
Working on it
I'm not sure
How often do you train employees on their specific job functions and/or responsibilities?
Daily
Weekly
Monthly
Quarterly
Biannually
Annually
As needed
Only when hired
Never
Do you and/or your employees work off clear, written processes?
Some of the time
Most of the time
All of the time
No, but we get the job done
If an employee has a question about how they perform a specific task, where are they most likely to get the answers: 
You (business owner)
Another employee
Just do what they think is right
The actual written documentation for that specific task/activity
Do your employees know where to easily find the written documentation that operate their specific positions.
Yes
No
Some of them
Most of them
All of them
I'm not sure
How often do you randomly test key business processes (sales, marketing, customer experience, etc) in your business to verify they work as intended?
Weekly
Monthly
Quarterly
Biannually
Annually
As needed
Never
When showing an employee how to complete a task, do you also give them a written reference (documentation, manual, guide) they can refer back to?
Some of the time
Most of the time
All of the time
No, but we get the job done
Absolutely, every single time
If there was a change to how you (or an employee) perform a specific function in your business, what is the likelihood that the hard copy documentation (paper or electronic) would be updated to reflect that change?
Not likely
Somewhat likely
Likely
Very likely
Every time
I'm not sure
How often do you review your written documentation for accuracy and relevance to your business?
Weekly
Monthly
Quarterly
Biannually
Annually
As needed
Never
When you train with your employees, how likely are you to provide a written documentation for them to refer to?
Not likely
Somewhat likely
Likely
Very likely
Every time
I'm not sure
How often do you review your written business processes to ensure they are growing with your business?
Weekly
Monthly
Quarterly
Biannually
Annually
As needed
Never
Do you ever have to explain how to do a vital task to an employee more than once?
Yes
No
Some of the time
Most of the time
All of the time
I refer them back to the written system for that task/activity
When an employee asks you how to perform a key job function, how are you likely to respond?
Tell them how to do it
Show them how to do it
Show and tell them how to do it
Refer them to the written documentation for that specific job function and hope they get it
Refer them to the written documentation for that specific job function and check for understanding
If an employee has a question about how to perform a job function, how likely are they to refer to the actual documentation (system) that provides that information?
Not likely
Somewhat likely
Likely
Very likely
Absolutely, it is our protocol
I'm not sure
If a new employee were to look at the written documentation that details their position, how likely is the information to be accurate and up-to-date?
Not likely
Somewhat likely
Likely
Very likely
It would 100% be accurate and up-to-date
I'm not sure
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