ITILFND Part 02-1
ITILFND Quiz Challenge
Test your knowledge of ITIL Foundation concepts with this engaging quiz! Designed for learners and professionals alike, this quiz covers crucial topics to help you master IT service management.
Key features:
- 10 multiple-choice questions
- Instant feedback on your answers
- Track your progress and improvement
Which dimension considers how knowledge assets should be protected?
Organizations and people
Partners and suppliers
Information and technology
Value streams and processes
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?
Service management
Continual improvement
A service
An IT asset
The management of information security incidents usually requires [?].
Immediate escalation
Specialist teams
A separate process
Third party support
What are the ITIL guiding principles used for?
To help an organization make good decisions
To direct and control an organization
To identify activities that an organization must perform in order to deliver a valuable service
To ensure that an organization’s performance continually meets stakeholders’ expectations
Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?
Each iteration should be designed before starting the initiative and implemented without feedback
Feedback should only be taken into account when one iteration fails to meet its objective
Feedback should be reduced for large improvements as it is unlikely that circumstances will change
Each iteration should be continually re-evaluated based on feedback
What is the purpose of the ‘deployment management’ practice?
To ensure services achieve agreed and expected performance
To make new or changed services available for use
To move new or changed components to live environments
To set clear business-based targets for service performance
Which is a service request?
Requesting a workaround for an issue
Requesting information about how to create a document
Requesting an enhancement to an application
Requesting investigation of a degraded service
The purpose of the supplier management practice is to ensure that the organization’s suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.
Costs
Users
Value
Performances
What is a recommendation of the ‘focus on value’ guiding principle?
Make ‘focus on value’ a responsibility of the management
Focus on the value of new and significant projects first
Focus on value for the service provider first
Focus on value at every step of the improvement
Which guiding principle recommends standardizing and streamlining manual tasks?
Optimize and automate
Collaborate and promote visibility
Focus on value
Think and work holistically
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