Trainer introduction
Effective Training Techniques Quiz
Test your knowledge on effective training techniques and best practices for engaging with employees. This quiz covers various scenarios that trainers may face and offers insights into how to handle these situations professionally.
- Assess your training skills.
- Learn best practices for engagement.
- Prepare for real-world training challenges.
In a situation where you have 4 trainees and some are uninterested in the function, what would be the best way to handle the situation?
Dismiss the trainees who are uninterested.
Tell your lead or manager.
Try your best to find ways to interest everyone and get them all engaged to make the function enjoyable.
Walk away from the entire group.
If you realize someone in the group is having a harder time understanding the function and is potentially holding up the group, what would you do?
Ignore the trainee and proceed with the individuals who are understanding the function.
Explain the entire process to the group, afterward get another example cart to work one on one with the trainee with the others near by.
Remove the trainee from the group.
Get another trainer to train your person.
If your trainee is having some personal issues that are directly affecting their work performance what should you do?
Depending on the severity of the situation, contact HR if needed, but talk to the employee and reassure them jet has an open door policy and is willing to help.
Ignore their concerns.
Talk about them to other trainers.
Listen to them and keep quiet even if the person is in danger.
If an employee asks you a question that you are unable to answer what should you do?
Make up something and pretend to know the correct answer.
Tell the employee you are unsure but will find out as soon as possible and get back to them.
Get defensive because you feel they are insulting your intelligence.
Tell them to find out on their own.
Who is the safety manager here at Jet?
Safety Mike.
Safety Andrew.
Safety Dave.
Safety Tony.
In the event that you are training and someone gets a major injury what are you expected to do?
Leave the employee and go get help.
Stay with the employee, radio safety on channel 7 and do what you can to contain the area and the employee.
Check their pulse and vital signs.
Do nothing and hope for the best.
In the event that you are training the employee and he/she steals an item off of the shelf, what is the best way to solve this problem?
Ask for the item back and explain how important it is to remain ethical, and trustworthy in the work place.
Pretend you didn't see it happen.
Get another trainer to assist your trainees while you escort the employee off of the floor to contact your lead or manager to asses the situation.
Make an example out of the employee and embarrass him/her for stealing.
In the event that you are training and employees decide it is OK to take items off of the shelf and spray them, compromise the integrity of the product or misplace items within the shelf locations, what is the course of action you should take?
Allow the behavior to continue.
Join them because checking out the products is fun.
Explain that it is ok for them to admire the product but to never compromise the integrity to ensure the customer receives the product in perfect condition.
Kick them out of the training group.
If you see something that would put the employees here at jet in danger such as a tilted high reach pallet in the PS4 location or a spill in the aisles, what is the course of action you should take?
Ignore the issue, because you know someone else will get it.
Get the immediate attention of someone with a radio to contact the safety team, maintenance or LPN to fix or contain the issue.
Tell security there is danger or a spill.
Report it after someone gets hurt.
In the event you or your trainee gets a minor cut or bruise that can be treated with basic first aid, what should you do?
Lick your cut and proceed to work.
Wash the cut with water.
Find a basic first aid kit, take the appropriate measures to clean the area, wash your hands and inform the safety team just for documentation purposes.
Ignore the cut or bruise because its a minor situation that occurs more often then not in these warehouse conditions.
What type of body language is good to have in the training position?
Fold your arms when speaking to people and look away when they direct a comment to you.
Move your arms rapidly to show emotion while speaking, project your voice and give no physical feed back.
Stand with your arms open, shoulders back, head tall and give eye contact when speaking.
Rolling your eyes, being passive, and having a monotone voice while speaking.
How important are the reflection class quizes an evaluation forms?
Important but it's ok if you hand them in a little late.
Extremely important and they have to be finished immediately after the training session.
Somewhat important, it doesn't necessarily matter if we get them as long as you train.
Not important at all.
In the event your trainee is extremely hostile and is holding up the group, what should be the plan of action.
Continue the training because everyone needs to be trained regardless of attitude.
Tell the trainee off and make her feel how she/ he is making everyone else feel.
Escort the trainee away from the session and see if you could be of any assist, explain the open door policy but also reiterate the importance of everyone learning the function. If the behavior continues contact your manager.
Talk to the other trainers to find out what happened.
In the event you notice another trainer is not explaining a specific area of a function correctly, what should you do?
Interject in the session with out a proper introduction and let them know they are completely wrong.
Step in politely before they get too far into things and explain the process in a very encouraging manner to avoid a negative reaction.
Walk straight up to the trainer and let them know regardless of how it may sound that they are wrong.
Avoid saying anything but tell your lead or manager about the situation.
If a trainee disappears during the training session what should you do?
Continue to train the other associates.
Continue to train but let the manager of the department know that your trainee never returned.
Leave your trainees to go look for the associate.
Wait until the end of your shift to report this incident.
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