Advance Customer Service Course
Advance Customer Service Quiz
Welcome to the Advance Customer Service Course Quiz! Test your knowledge and understanding of essential customer service principles that can elevate your career and enhance your skills.
In this quiz, you will explore:
- The definition of customer service
- What sets exceptional customer service apart
- The impact of customer satisfaction on business
- Key traits and responsibilities in customer service roles
What is customer service
Assistance & advice provided by a company to people who buy or use its products or services
The art of ensuring the best service to customers while they are engaged in services
Act of taking care of customer needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met
All of the above
What is Exceptional Customer Service?
Giving the customer what they want
Act of going above and beyond what the customer expects
Act of responding to the customer
Answer the customer quickly
What is poor Customer Service?
Failure to respond to customer queries and complaints in regards to services
Anything below customer's expectation
Not answering questions quickly enough
All of the above
What three areas make up Customer Satisfaction?
Loyalty, experience, buyer power
Loyalty, experience, service
Loyalty, communication, service
All of the above
Does customer service only happen in person?
True
False
What is the correct definition of internal and external Customer ?
Internal Customer -Does not work for the company but uses the service or product External Customer - Does not work for the company but uses the service or product
Internal Customer - Does not work for the company but uses the service or product . External Service - Does not work for the company but uses the service or product
No difference in the both
None of the above
When does a customer know if they are satisfied?
They will know while they are receiving the service
They will know after they received the service
They will know before they arrive at the company
They will know one week after arrive at the company
What is the meaning of Patience?
Knowledge about a subject, situation, etc. Or about how something works
The ability to wait, or to continue doing something despite difficulties, or to suffer without complaining or becoming annoyed
Admiration felt or shown for someone or something that you believe has good ideas or qualities:
Willing to help, or useful:
What is Accountability?
Able to be used for a practical purpose or in several ways.
Acceptance of responsibility for one's own actions
Having or showing a high degree of mental ability
An act of declaring that one has a particular feeling or quality, especially when this is not the case.
What is Initiative?
The ability to judge what needs to be done and take action
Acting when you are told to do so.
Acting after you see others reacting
None of the above.
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