September 2016 - New Hire Training SME Sales Week 2
Trustwave Compliance Knowledge Quiz
Test your knowledge of PCI DSS compliance and Trustwave services with our comprehensive quiz! Designed for new hires and sales professionals, this quiz features 23 questions that cover essential topics to help you excel in your role.
- Understand key compliance requirements.
- Learn about Trustwave's offerings and their value.
- Enhance your skills in effective communication with clients.
What type of Statement of Work would you need to create for an existing client who already has terms and conditions in place?
Master Agreement
Addendum
Purchase Order Exception Form
Modification Agreement
Entities classified as a Level 1 Merchant or Service Provider must prove compliance with the PCI DSS by satisfying the following validation requirements:
Onsite Compliance Validation Assessment + (4) clean quarterly penetration tests
Annual Self-Assessment Questionnaire + (4) clean quarterly network scans
Onsite Compliance Validation Assessment + (4) clean quarterly network scans
Annual Self-Assessment Questionnaire + (4) clean quarterly penetration tests
What is the goal of the Business Discovery?
To help your client see the value in partnering with Trustwave
To learn what products the client is most interested in
To help the client realize the need to change what they are currently doing
To provide a demo and basic overview of Trustwave's portfolio of solutions
What must you ALWAYS select from the SOW Builder?
Table of Contents page
About Trustwave page
SpiderLabs MST Services
PO Exception Form
The last T in TUIT stands for:
Typically this will go one of two ways: this may be a fit and we can discuss next steps, or it may not be a fit and we can part ways no problem.
Thank you for your time
Typically this will go one of two ways: this may not be a fit, and if that is the case we can part ways no problem, however many clients see the value in moving forward, in which case we can discuss those next steps
Typically this goes well for most clients I speak with, and we can outline next steps at the end of this conversation.
What types of things can you modify in a Statement of Work? (without consulting outside departments)
Pricing
Proposal expiration (How long the proposal is valid)
Terms and Conditions
Contract term dates
All of the above
All of the above except for C
When sending your SE a Calendar Invitation, you *must* include the following information:
ACE and RAP
Budget
Call Participants/Roles in Organization
Past issues/relationship with Trustwave
All of the above
All of the above except B
True/False: The majority of emails today are still read on a desktop computer
True
False
PCI DSS compliance is required for:
Some organizations that store, process, or transmit cardholder data
All organizations that store, process, or transmit cardholder data
Only organizations processing more than 6 million transactions per year
Only organizations that have experienced a breach
An email should contain no more than ____ action items
1
2
3
As long as you use bullet points, you can outline multiple action items
In Presentation, "The What" delivers _______, while "The How" delivers ______.
Our Value/Your Reason
Reason for Call/How it works
Emotional Connection/Logical Outline
Products Involved/Cost to Client
Compliance Validation services for Level 2 and Level 3 (CVS 2/3) entities include which combination of products and services?
Endpoint Protection Suite, Trustwave Vulnerability Manager, & PCI Gap Assessment
PCI Manager (Compliance Bundle), Trustwave Vulnerability Manager, & Remote PCI Consulting
PCI Manager (Compliance Bundle), Trustwave Vulnerability Manager, & PCI Gap Assessment
PCI Readiness Workshop, Trustwave Vulnerability Manager, & Remote PCI Consulting
In Presentation "The How," we must be sure to cover the following items with our client
Products Involved
Terms and Conditions of Agreement
Timeline for Implementation
Cost of Solution
All of the above
All of the above except D
In Presentation "The What," we use ____________ as a way to anticipate the client's objections and address them early in the conversation
Common Ground
Audience
Objective
Real Benefits
ACE stands for
Admit Customer Exceptions
Always Carefully Examine
Address Customer Expectations
Address Cost Efficiency
True/False: The purpose of SE Discovery is to uncover the client's need to change
True
False
______% of people say they look at the right hand side of their screen
25
60
30
70
Which of the below is not a step in "Our Story" (Presentation: The What)
Audience
Common Ground
Objective
Tradeoff
WIIFM
Complete the following sentence with the correct choice from below. "Trustwave assesses and validates more payment infrastructures than the next ____ competitors combined."
2
3
4
10
Introduced in PCI DSS version 3.0, an objective of the PCI Security Standards Council (SSC) is to:
Reduce the compliance burden to process credit cards
Make compliance business as usual
Shift risk from merchants to the card brands
Measure industry compliance once a year
As part of the CVS 1 Bundles, which combination of services listed below are entirely optional?
PCI Readiness Subject Matter Expert (SME) & Gap Assessment Consulting
PCI Gap Assessment & Gap Assessment Consulting
PCI Readiness Subject Matter Expert (SME) & Compliance Validation
PCI Readiness Workshop & Gap Assessment Consulting
At the very end of the Sales Process, we can refer back to ________, and state that we believe we have found a fit.
TUIT
Typical Problem/Typical Client
Anchor Statement
Business Discovery
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