Community Pharmacy Patient Questionnaire
Strathallan Pharmacy Patient Experience Survey
Take a moment to share your thoughts and experiences with Strathallan Pharmacy! Your feedback is vital in helping us enhance our services and better meet your needs.
This questionnaire focuses on your recent visit and asks about various aspects of our service. It’s quick, easy, and your responses will be invaluable.
- Anonymous feedback
- Help improve pharmacy services
- Only takes a few minutes
What was the reason for your visit to Strathallan Pharmacy today?
To collect a prescription for Myself
To collect a prescription for Someone Else
To Consult the Pharmacist/Staff
To Purchase Goods
Another Reason
If you collected a prescription, were you able to collect it straight away?
Yes, it was ready for me to collect
I waited for it to be dispensed
No, I had to come back at another time
How satisfied were you with the time it took to provide your prescription or to deal with the reason for your visit
Very Satisfied
Fairly Satisfied
Not Very Satisfied
Unsatisfied
Thinking about any previous visits as well as today's, how would you rate Strathallan Pharmacy on the following factors: CLEANLINESS
Excellent
Good
Fair
Poor
Don't Know
Thinking about any previous visits as well as today's, how would you rate Strathallan Pharmacy on the following factors: COMFORT & CONVENIENCE
Excellent
Good
Fair
Poor
Don't Know
Thinking about any previous visits as well as today's, how would you rate Strathallan Pharmacy on the following factors: STOCK AVAILABILITY(medications)
Excellent
Good
Fair
Poor
Don't KNow
Thinking about any previous visits as well as today's, how would you rate Strathallan Pharmacy on the following factors: STOCK AVAILABILITY (general)
Excellent
Good
Fair
Poor
Don't KNow
Thinking about any previous visits as well as today's, how would you rate Strathallan Pharmacy on the following factors: CLEAR AND ORGANISED LAYOUT
Excellent
Good
Fair
Poor
Don't KNow
Thinking about any previous visits as well as today's, how would you rate Strathallan Pharmacy on the following factors: AVAILABILITY OF PRIVATE CONSULTATION SPACE
Excellent
Good
Fair
Poor
Don't KNow
How would you rate the Pharmacist and Pharmacy Staff in BEING POLITE AND TAKING THE TIME TO LISTEN TO YOUR NEEDS
Excellent
Good
Fair
Poor
Don't KNow
How would you rate the Pharmacist and Pharmacy Staff in ANSWERING ANY QUERIES YOU MAY HAVE
Excellent
Good
Fair
Poor
Don't KNow
How would you rate the Pharmacist and Pharmacy Staff in THE SERVICE RECEIVED FROM THE PHARMACIST
Excellent
Good
Fair
Poor
Don't Know
How would you rate the Pharmacist and Pharmacy Staff in THE SERVICE YOU RECEIVED FROM THE STAFF
Excellent
Good
Fair
Poor
Don;t KNow
How would you rate the Pharmacist and Pharmacy Staff in PROVIDING AN EFFICIENT SERVICE
Excellent
Good
Fair
Poor
Don't Know
How well do you think Strathallan Pharmacy provides ADVICE ON A HEALTH PROBLEM
Very Well
Fairly Well
Not Very Well
Poorly
Never Used
How well do you think Strathallan Pharmacy provides GENERAL ADVICE ON LEADING A HEALTHIER LIFESTYLE
Very Well
Fairly Well
Not Very Well
Poorly
Never Used
How well do you think Strathallan Pharmacy provides ADVICE ON HEALTH SERVICES OR INFO AVAILABLE ELSEWHERE
Very Well
Fairly Well
Not Very Well
Poorly
Never Used
How well do you think Strathallan Pharmacy provides DISPOSAL OF MEDICINES YOU NO LONGER NEED
Very Well
Fairly Well
Not Very Well
Poorly
Never Used
Which of the following best describes how you use Strathallan Pharmacy
This is the pharmacy I choose to visit if possible
This is one of a few pharmacies you use when you need to
This one was just convenient for you today
Taking everything into account; the Staff, the Shop and the Service provided, how would you rate Strathallan Pharmacy
Excellent
Very Good
Good
Fair
Poor
Are you
Male
Female
Are you
16-34
35-44
45-54
55-64
65+
Do you have or care for children under 16
Yes
No
Do you have or care for someone with a longstanding illness
Yes
No
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