Top 10 Skills for the 21st Century Worker

CATHOLIC UNIVERSITY COLLEGE OF GHANA, FIAPRE

There are 20 Questions in this timed Quiz. You have 25 minutes to complete.

Choose the one alternative that best completes the statement or answers the question.

Compiled by:

CATHOLIC UNIVERSITY COLLEGE OF GHANA, FIAPRE

There are 20 Questions in this timed Quiz. You have 25 minutes to complete.

Choose the one alternative that best completes the statement or answers the question.

Compiled by:

You place the insertion point in the middle of a paragraph in Microsoft Word and start typing. But the new text deletes existing text. What's the problem and how do you fix it?

A. Word is in Overtype mode. Press BACKSPACE and retype.

B. The DELETE key is pressed in. Press DELETE again.

C. Word is in Overtype mode. Press INSERT to turn it off

D. There is no problem and therefore nothing to fix

In Microsoft Word, once you have deleted text, you can’t get it back…

A. True

B. False

In Microsoft Word, in order to save an existing document with a different name you need to:

A. Retype the document and give it a different name

B. Use the Save as.. command

C. Copy and paste the original document to a new document and then save

D. Use Windows Explorer to copy the document to a different location and then rename it

In Microsoft Excel, how do you change column width to fit the contents?

A. Single-click the boundary to the left of the column heading.

B. Double-click the boundary to the right of the column heading.

C. Press ALT and single-click anywhere in the column

D. Press F5 on your keyboard and then select “widen”

In Microsoft Excel when you see ###### in a cell, it means:

A. You have entered a number wrong.

B. You have misspelled something.

C. The cell is not wide enough.

D. The spreadsheet contains a virus

In Microsoft Excel, which formula can add up the all the numeric values in a range of cells, ignoring those which are not numeric, and place the result in a different cell?

A. Count

B. Average

C. Sum

D. Sub-total

A PowerPoint slide that consists of more than one level of bulleted text is called a ............ bulleted list slide?

A. Extra-level

B. Many-level

C. Multi-level

D. Super-level

A(n) .......... Is the basic unit of a PowerPoint presentation.

A. Object

B. Placeholder

C. Slide

D. Task pane

Which 2 key areas of personal growth and development are fundamental to leadership success?

A. Positive attitude & Self confidence

B. Creativity & Self confidence

C. Linguistic ability & Spiritual balance

D. Positive attitude & a Firm Hand

Which one of these skill areas will an effective Team Manager NOT focus on:

A. Selecting and developing the right people.

B. Delegating effectively.

C. Managing discipline and dealing with conflict.

D. Micro-managing team members’ tasks

At which stage of the “Simplex Model” would you write a clear description of the challenges you face?

A. Planning

B. Fact Finding

C. Problem Definition

D. Selection

The most time-consuming part of the decision making process, is when you evaluate alternatives?

A. True

B. False

Which of the following key areas is NOT that important to the success of a project?

A. Scope Management

B. Cost Management

C. HR Management

D. Systems Management

At which stage of a project would you create an initiation document?

A. Project Integration

B. Scope Management

C. Schedule Management

D. Cost Management

The Deming Cycle (Plan-Do-Check-Act) is an important tool for…

A. Quality Management

B. People Management

C. Communication

D. Risk Management

With Time Management skills, you would use a TO-DO-LIST to…

A. Set Goals

B. Prioritize

C. Manage Interruptions

D. Manage People

Which one of the following is NOT a sign of work-related stress?

A. Headache

B. Fatigue

C. Failed projects

D. Poor Decision Making

The “encoding” stage of a communication process involves choosing the right channel of communication.

A. True

B. False

In the communication process, receiving and interpreting information is called……

A. Encoding

B. Decoding

C. Encryption

D. Facilitation

Learning skills in the 21st Century does NOT involve………………

A. Critical thinking

B. Creative thinking

C. computerization

D. collaborating

Top 10 Skills for the 21st Century Worker

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