Do you know CCT performances
Test Your Knowledge on CCT Performances!
Are you familiar with CCT performances and the metrics that define customer satisfaction? Take this quiz to put your knowledge to the test!
- Discover interesting facts about customer incidents.
- Challenge yourself with questions about response times.
- Measure your understanding of internal and external performance metrics.
How many customer incidents handled in 2021 ?
600
1200
1500
900
How many automatic incidents handled in 2021 ?
400
800
1200
1600
How many customer PTRs solved ?
400
800
1000
600
How many internal PTRs treated ?
1200
2400
600
1800
How many time Payment takes to answer to a customer (in days)
1
5
10
15
How many time CCT takes to answer to a customer (in days)
1
5
10
15
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