What component does not belong in the strategy diamond?
Arenas
Suppliers
Differentiation
Staging
Who drives value?
Companies
Customers
What visual instrument could be used to show how companies prioritize capabilities?
Line graph
Value Map
Strategy diamond
Porter's five forces
How would you characterize Delta Airlines' operations?
Low Labor, Low Customization
Low Labor, High Customization
High Labor, Low Customization
High Labor, High Customization
What question does economic logic answer?
Where will we operate?
How will we win?
How will we make money?
What is our vision?
What activities are seen by the customer?
Front-room activities
Back-room activities
Value implies...
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