Operational Risk
Operational Risk Awareness Quiz
Test your knowledge on operational risk protocols and procedures with our comprehensive quiz. Designed for staff members, this quiz ensures you understand key operational risk aspects essential for maintaining security and compliance in the banking environment.
- Assess your understanding of security protocols
- Identify critical risk factors
- Prepare for real-world scenarios
What do you do if you arrive at the meeting point in the morning and you are notified that all other staff are delayed?
Go in alone and open the branch
Keep waiting outside
Call Corp to watch CCTV while you enter
Call RM to inform and keep waiting
On the traffic light system what does RED mean?
Some one forgot to set the alarm
The alarm has been set off or tampered with
The alarm isn't working
Someone is inside and the alarm has been disabled
When should your till draws be locked?
Whenever they are not in use
Any time you leave the counter
Any time you leave the banking area
Any time you sign off the counter
What do you do when a customer looses a joint account passbook?
Issue a new passbook
Check ID and issue a new passbook
Contatc the joint account holder and issue a new passbook
Issue a new passbook and send a letter to the account holder
If a customer profile is inactive/ceased what document do we need to reactivate?
Re-activation form
Account passbook
Up-to date ID
Nothing
Can a POA amend external bank details?
Yes
No
Only if they have proof of the account
Only if the donor is named on the account
What is a SARS?
Suspicious activity referral form
Suspected alert referral form
Suspected action referral from
Suspicious application referral from
What is banking protocol?
The policies and procedures we follow as a building society
Reports system for fraud and scams
Rapid police response scheme to fight fraud and scams
Procedures set out by our regulatory bodies
What 3 Key areas must you adhere to to ensure customer information is secure?
Secure waste policy
Lock screens policy
Secure door policy
Clear desk Policy
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