GFR Quality Quiz 2-5-18

In general, The Anti-Lock Braking System Discount is good for:
5% off collision coverage
5% off comprehensive coverage
7% off collision coverage
7% off comprehensive coverage
When asking for occupation your customer responds that they volunteer at their local soup kitchen 5 days a week. What is the correct handling?
Enter restaurant or something similar and read back the options from enigma
Enter volunteer worker and continue
Enter volunteer worker and read back the options from enigma
Follow either the retired or Unemployed guidelines
Which of the following is true for Kit Cars and Replicas (vehicles built from a package)?
Can be written with liability only as long as another private passenger car is insured
Can be written with everything except MBI
Refer these to commercial
Group Reject these and choose the correct reason from the drop down
As a possible result of the economy, we are seeing an increase in the number of inquiries where the customer has financed or leased their vehicle on a Rent-to-own basis. How do we handle these situations?
Business as usual, enter the “Rent-to-own” company as a lienholder
We do not write these – Group Reject (Incomplete the app in NC)
Refer to commercial
We can insure these but must select business use for usage
All of the following can be enrolled into EFT except:
Mastercard
Checking account
Savings account
Visa Card - Reloadable
What is the correct insurance status for " I had insurance, but opted out. They were giving me a hard time with an accident, so I canceled it 7 days ago. The vehicle is still registered.
Current Insurance Yes
Expired
Not Needed
Aditional probing required
Where on GFR Nation can you go to find the latest hot topics?
GFR ASA Job Aids & Updates
Technical Bulletins
GFR and Agent Resource
Useful Links
Your customer is calling back to ask a few questions before starting their policy. When you pull up the quote you see there is earned premium. How do you handle this?
Advise you must collect the EP before you can provide assistance
Answer their questions then advise and collect the EP
Direct the customer to GEICO.com to complete their quote and pay their EP
Answer the questions and quote like normal- add the earned premium to the down payment amount
Which of the following is true about Accident Forgiveness?
Applies per policy
Applies per driver
Is available in all states and companies
We will not surcharge for it but will consider it when determining frequency of activity
True or False – When a customer reissues their policy they will automatically continue on EFT if that’s what was set up prior to the policy cancelling. Unless they advise us differently.
True
False
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