Alorica - bswift Quiz | Take the Quiz

1. What enrollment type does Kylie Jennar have open currently?

Is Kylie Jennar's coverage pending? If so, why?

Yes - She needs to submit an EOI

Yes - She needs to provide documentation for her daughter

No - The coverage is not pending

Kyle isn't enrolled in coverage

What is the correct introduction scripting?

Thank you for calling the (BRANDING), may I have your first and last name?

Thank you for calling the (BRANDING), this is (YOUR NAME). May I get your first and last name?

Thank you for calling the (BRANDING), this is (YOUR NAME). May I have your first and last name, please?

Thanks for calling the (BRANDING), this is (YOUR NAME). May I have your first and last name, please?

What URL do you use to access the bswift site?

Mybswift.com

Bswift.com

Bswiftee.com

My.bswift.com

Jessie Spani went to the doctor and realized that she never recieved a Medical ID card - how can you help?

Do a warm tarnsfer to the carrier to have the carrier assist with ordering a replacement card

Inform Jessie that she never submitted documentation for her children, so her coverage still hasn't been approved.

Send Jessie a confirmation statement showing her current coverage

Inform Jessie that she was never eligible to receive benefits.

What is the ABC Benefits Center Open Enrollment dates?

11/01/2017 - 11/22/2017

10/02/2017 - 10/31/2017

10/01/2017 - 10/30/2017

Who completed Kimerly Weston's Life Event and what life event was processed?

Kimberly Weston - Birth

Jessica Castorena - Birth

No enrollment was processed

Michelle Kreigh - Marriage

Belle Jackson is ANGRY that medical deductions were taken out of her last check for September 2017 coverage - is this correct?

Yes - she's still an active employee so she's responsible for her premiums

No! Belle should never have seen those deductions, so we'll need to submit a case.

Yes! The Belle's last day of work was 9/30 so she has to pay for coverage.

Yes - Belle's last day of work was 9/4 and the rules cover her until EOM (termination month)

Why isn't A.C. Slaytor able to login?

He's no longer an employee with the company

Who is A.C. Slaytor? He isn't even an employee!

His log-in was disable - the call center can help him re-active it!

If an employee of ABC passes away, what happens to the coverage of their spouse?

The spouse is immediately removed from coverage

The spouse is offered COBRA

The spouse continues on ABC coverage for 2 years

The spouse continues on ABC coverage for 2 years, and is then offered COBRA.

If an employee is enrolled into the High Plan (medical) and processes a Birth Life Event - can they switch from one plan to another?

True

False

When does a New Hire employee's enrollment window start?

The hire date

30 days after the hire date

When a Divorce life event is processed, when would the ex-spouse coverage end if they're enrolled in the High Plan?

Life Event Date

End of the Month

30 Days after Life Event Date

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