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Alorica - bswift Quiz

1. What enrollment type does Kylie Jennar have open currently?
Re-Hire Enrollment
New-Hire Enrollment
Open Enrollment
New-Hire Enrollment and Open Enrollment
No Enrollment
Is Kylie Jennar's coverage pending? If so, why?
Yes - She needs to submit an EOI
Yes - She needs to provide documentation for her daughter
No - The coverage is not pending
Kyle isn't enrolled in coverage
All enrollments are processed on the back end
True
False
What is the correct introduction scripting?
Thank you for calling the (BRANDING), may I have your first and last name?
Thank you for calling the (BRANDING), this is (YOUR NAME). May I get your first and last name?
Thank you for calling the (BRANDING), this is (YOUR NAME). May I have your first and last name, please?
Thanks for calling the (BRANDING), this is (YOUR NAME). May I have your first and last name, please?
Are HRA's able to go with employees when they leave the company?
True
False
What URL do you use to access the bswift site?
Mybswift.com
Bswift.com
Bswiftee.com
My.bswift.com
Jessie Spani went to the doctor and realized that she never recieved a Medical ID card - how can you help?
Do a warm tarnsfer to the carrier to have the carrier assist with ordering a replacement card
Inform Jessie that she never submitted documentation for her children, so her coverage still hasn't been approved.
Send Jessie a confirmation statement showing her current coverage
Inform Jessie that she was never eligible to receive benefits.
What is the ABC Benefits Center Open Enrollment dates?
11/01/2017 - 11/22/2017
10/02/2017 - 10/31/2017
10/01/2017 - 10/30/2017
Who completed Kimerly Weston's Life Event and what life event was processed?
Kimberly Weston - Birth
Jessica Castorena - Birth
No enrollment was processed
Michelle Kreigh - Marriage
Belle Jackson is ANGRY that medical deductions were taken out of her last check for September 2017 coverage - is this correct?
Yes - she's still an active employee so she's responsible for her premiums
No! Belle should never have seen those deductions, so we'll need to submit a case.
Yes! The Belle's last day of work was 9/30 so she has to pay for coverage.
Yes - Belle's last day of work was 9/4 and the rules cover her until EOM (termination month)
Why isn't A.C. Slaytor able to login?
He's no longer an employee with the company
Who is A.C. Slaytor? He isn't even an employee!
His log-in was disable - the call center can help him re-active it!
If an employee of ABC passes away, what happens to the coverage of their spouse?
The spouse is immediately removed from coverage
The spouse is offered COBRA
The spouse continues on ABC coverage for 2 years
The spouse continues on ABC coverage for 2 years, and is then offered COBRA.
If an employee is enrolled into the High Plan (medical) and processes a Birth Life Event - can they switch from one plan to another?
True
False
When does a New Hire employee's enrollment window start?
The hire date
30 days after the hire date
When a Divorce life event is processed, when would the ex-spouse coverage end if they're enrolled in the High Plan?
Life Event Date
End of the Month
30 Days after Life Event Date
What is your FULL name?
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