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New Hire Onboarding Day 1 Quiz: Systems

What is Zendesk used for?
Scheduling webinars
Ticket management
Calling customers
Updating to the latest versions of CRM and ClickDimensions
What types of forums are available on the ClickDimensions Forum?
Q&A
Chatroom
Ticket Updates
Announcements
Feature Requests
What are MessageGears and AzureSend used for?
Checking the status of a customer's web tracking
Checking the status of a customer's forms and surveys
Checking the status of a customer's emails
Checking our connectivity with a customer's CRM
All of the above
True or False: a customer can submit a new ticket through the ClickDimensions help site
True
False
Which of the following items cannot be found in MessageGears?
The Email Template
The Email spam score
The Number of recorded opens
The Email subject and From information
None of the above
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