Mystery audits
Mystery Audit Mastery Quiz
Test your knowledge on mystery audits and customer experience with our engaging quiz! Put your understanding of critical concepts to the test and see how well you grasp the importance of customer service within retail settings.
Key Topics Covered:
- Mystery audits and their frequency
- Customer service sequences
- First impressions for retail
- Importance of service performance measurement
How many Mystery audits are taken in a year?
5
7
6
4
How many steps are there in engaging till experience?
3
8
6
7
Which of the following is not a part of meeting thy needs?
Three magical question
Three suggestion
Positive product remark
Link selling
Within how many rings phone calls should be attended?
2
4
6
5
When was hamleys founded?
1890
1760
1860
1790
Which of these is not a part of hamleys first impression?
Product presentation
Greeting
Eye contact
Front demo
Why mystery audit is important?
Imrpove customer retention
Monitor & measure service performance
Infosys employee integrity
All of the above
Which of the following service sequence has points on staff grooming & presentation??
Hamleys first impression
Meeting thy needs
Engaging till experience
Lost in demos
What does A stand in hamleys service sequence?
Appropriately Right
Approaching Right
Apparently Right
None of the above
Lost in demos include?
Front demos & jingles
Self demos
Other live demos
All of the above
What does Y stands in hamleys servie sequence?
You come first
You're most welcome
You're entitled
You're at the right place
Why follow the service sequence?
Enhance brand image
Repeat business
Positive word of mouth
All of the above are correct
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