T1 Knowledge Check
Humana Membership Knowledge Quiz
Test your knowledge of Humana's policies and procedures with our engaging quiz! Whether you're a seasoned professional or just starting out, this quiz will help you sharpen your understanding of important guidelines related to Humana members.
- 10 multiple choice questions
- Covers key topics like LEP, RX benefits, and member assistance
- Improve your confidence in handling member inquiries
If a number is not in Softphone, which document should you always refer to?
Medicare Phone Numbers
Medicid Phone Number Overview
CIT Telephone Number Listing
Mentor Phonebook
What are the 3 things you should do when talking to a new Humana member?
Welcome to Humana, Thank them for being a member, #NEW in case notes
Welcome to Humana, offer to verify benefits, #NEWMember in case notes
Compare benefits from old plan, welcome to Humana, #NEW in case notes
Welcome to Humana, offer to verify benefits, #NEW in case notes
Which Mentor document should be the go-to for Web assistance?
Humana.com Web Registration for Members
Humana.com Registration and Sign In Overview
HumanaPharmacy.com Web Registration
Web Delegation Overview
Medicare Web-trained associates are able to complete password reset requests for all lines of business except Home Office and Humana TRICARE?
True
False
Why would a member have a Late Enrollment Penalty?
They did not enroll in a Part D plan during their initial election period
There was at least 2 months of a gap in Part D coverage
They switched companies for Part D
Both A & B
All of the above
The LEP will go away after 10 years of paying it.
True
False
If a member wants to know how much their LEP is you can find out by following which Mentor document?
Late Enrollment Penalty Overview
LEP Rate Grid
Determine the Late Enrollment Penalty Call Type
You cannot determine the rate of the LEP
How long does an LEP reconsideration take?
Within 30 days upon receipt of information
Within 60 days upon receipt of information
Within 90 days upon receipt of information
Within 7 days upon receipt of information
Which is the correct order for RX Benefit stages?
Initial Coverage, Deductible, Catastrophic, Coverage Gap
Deductible, Initial Coverage, Coverage Gap, Catastrophic
Coverage Gap, Catastrophic, Deductible, Initial Coverage
Deductible, Initial Coverage, Catastrophic, Coverage Gap
RX Accumulations can be accessed in which of the following system?
RX Lookup
RX Call Connect
RX Nova Desktop
Both B & C
A, B, & C
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