Accent and Clear Speaking

What helps us to improve our voice quality on the phone?

Learning how to sing

Good posture

Shouting if someone can't hear us

None of these

What is something you should NOT do if you feel someone can't hear you on the phone?

Bend body or head toward device

Talk faster

Put the microphone next to your mouth

All of these

How can we ask someone to repeat? (Choose 3 that apply)

Avoid asking, assume what they said, then respond

Ask directly (Sorry I did not hear that...)

Summarize what you understood, then ask for clarity on what you did not hear or understand

Use a chat feature if it is available to type in words or phrases that you did not understand

When giving phone numbers over the phone to Americans, what is the best pattern?

1234-576-891

12-3456-7891

123-456-7891

12-345-67891

When spelling over the phone, what should we do (check 2 that apply)

Spell each letter separately

Say each letter very fast

For double letters, say 'double n', as in Jennifer, J- e- double n- i- f- e -r

Take care to understand Americans may say the letters different than in India

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