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Accent and Clear Speaking

What helps us to improve our voice quality on the phone?
Learning how to sing
Good posture
Shouting if someone can't hear us
None of these
What is something you should NOT do if you feel someone can't hear you on the phone?
Bend body or head toward device
Talk faster
Put the microphone next to your mouth
All of these
How can we ask someone to repeat? (Choose 3 that apply)
Avoid asking, assume what they said, then respond
Ask directly (Sorry I did not hear that...)
Summarize what you understood, then ask for clarity on what you did not hear or understand
Use a chat feature if it is available to type in words or phrases that you did not understand
When giving phone numbers over the phone to Americans, what is the best pattern?
1234-576-891
12-3456-7891
123-456-7891
12-345-67891
When spelling over the phone, what should we do (check 2 that apply)
Spell each letter separately
Say each letter very fast
For double letters, say 'double n', as in Jennifer, J- e- double n- i- f- e -r
Take care to understand Americans may say the letters different than in India
 
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