5 Quality Quiz

Ben is reviewing the quality management plan, the measurements and metrics for the project but is missing one additional document. Which of the following quality assurance inputs is he missing?

Process improvement plan

The seven basic quality tools

Quality checklist

Project management plan

Quality audits result in all of the following except which?

Verify the deliverables.

Identify good and best practices being implemented.

Share good practices in similar projects in the organization or industry

Highlight contributions of each audit in the lessons learned repository in the organization.

Steven was engaged in selecting his resources for the quality team he will lead in on a major project the following calendar year. During the selection process one of the resources asked a quick question attempting to clarify understanding related to prevention versus inspection as it relates to the context of Total Quality Management (TQM) What is the difference between the terms that is correct?

Prevention is about keeping errors out the process and inspection is about keeping errors out of the hands of the customer.

Inspection is associated with reviews during quality audits and Prevention is one of the 7 basic quality tools.

Prevention is reactive and comes after the fact while inspection is an upfront activity.

Prevention is done only after the customer identifies the errors while inspection is identified by the internal team.

The bridge framework is being laid and the on-site construction manager is expressing some concern about the quality of the work meeting the project goals. What should you do in this instance?

Assign the quality assurance team to work with the manager on his concerns.

Assure the manager that the project quality plan is being followed.

Use a control chart to show him that the latest steel shipment meets the quality standards.

Review the scope management plan to ensure that no gold plating is going on.

The major difference between Quality Assurance and Control Quality is that:

Quality Assurance is process focused and Control Quality is product focused

There is no significant difference between the two

Quality Assurance uses the 7 Basic Quality Tools while Control Quality does not

Quality Assurance uses inspection and Control Quality uses audits

The new project intern is reviewing the quality audit assurance process. He understands why the product needs to meet quality standards but is confused about why various processes such as filing the correct paperwork needs to be audited. Which of the following is not a factor of quality assurance?

Identifies the causes of poor quality products.

Quality assurance provides an umbrella for continuous process improvement to improve the quality of all processes.

Quality assurance provides certainty about quality by preventing defects in the planning process.

Implements systematic procedures stated in the quality management plan.

The project has been suffering from a variety of problems in reporting work performance data back to key stakeholders. These stakeholders are getting the reports but they have all complained that the data has been confusing. The project manager should start implementing which of the following?

A quality audit to review the reports that the stakeholders are getting against the reports specified in the quality management plan.

A fishbone diagram to get to the root cause. '

A scatter diagram to determine who is affected.

A Monte Carlo analysis of the situation.

The project team is setting up a design of experiments in order to do which of the following?

By using statistical methods, identify which factors may influence specific variables of a product or process.

Comparing actual or planned project practices to those of comparable projects to identify best practices.

Analyzing the benefits of meeting quality requirements compared to the cost of meeting those benefits.

Choosing part of a population of interest for inspection.

The team has performed multiple iterations of work on a difficult part. The head of quality has now stated that the specifications for the piece may be too difficult to meet. The project manager has now called all of the stakeholders in this part of the project for a meeting. What process group of the project is the team working in?

Control quality

Plan quality management

Project control

Validate scope

The team is reviewing the process control charts and is concerned about a run of six consecutive points that are above the mean measurement. The quality manager says that the process is out of control and these tests will need to be done over again. This will cause extra costs that were not anticipated. What is the next best step?

Close out the tests as the process is not out of control.

Discuss the situation with the project manager to get his approval to run the tests again.

Submit a change control to audit the process.

Submit a proposal to run the tests using contingency reserves.

The project calls for 10,000 screws of a certain dimension. The quality department wants to inspect all of the screws, but this will take too long. You recommend that they do what instead?

Statistical sampling

Benchmarking

Design of experiments

Review the process improvement plan

Your company develops software for the medical industry and has been contacted by your internal auditing division. Your team is extremely nervous about the audit and in order to reassure them, you tell them which of the following?

Quality audits also report on good practices.

It checks the accuracy of the final cost reports.

A quality audit checks only on the customer.

It is part of the ISO 9000 process.

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